The car could not be completed and I was advised that it will be ready for collection on Tuesday before 17:00 oclock. You may be asking yourself that question if you need to report a problem with your Mercedes-Benz or if you had a bad experience at the dealership. Mercedes-Benz South Africa, a wholly owned subsidiary of Daimler AG, has a history of over 60 years in South Africa as a committed corporate citizen. We’ll acknowledge your complaint within 5 … Review #2030093 is a subjective opinion of poster. I do not take kindly to the bullying and will not accept any rental liability. The key to a great relationship is communication. Contact & review Mercedes-Benz South Africa - rated #0 in Automotive ... 1.I was given a quote of approximately R 68 000.00 to fix the injectors. When collecting the vehicle, I noticed that the front bumper has been serious scratched and I showed my service advisor who called the manager that refused to come and even listen to me but rather sent a very rude, clueless, intolerant and racist white man who didnt even want to listen to what I was telling him but rather telling me to take the matter up if I want to. Since then, I have received different reasons why the car is kept there. Do you have something to say about Mercedes Benz South Africa? I'm informed that the rear shocks need to be replaced. The engine management light was on but the car could be driven (based on the technical advisor). Our team of experts will be able to assist you Monday to Friday, between the hours of 9:00 am and 5:00 pm (EST). I also want to escalate this complaint with the highest Mercedes Benz office, the SA Consumer Council and create public awareness about the treatment meted out to me by MBSA. No response from Mercedes Benz. That said, we understand that on rare occasions we may not meet your expectations, so if you have a concern or are dissatisfied in any way, we’ll do our best to help resolve the situation in a fair and transparent way. Thank You for Your Reply! Mercedes-Benz Client Care is devoted to providing complete customer satisfaction and, as today’s vehicles have become increasingly advanced, our service facilities have changed with the times. Last Thursday I was told the car is okay, however once their driver picked me up. Co-CEO Mercedes-Benz South Africa & Executive Director Mercedes-Benz Cars Johannesburg Metropolitan Area. We tested a 2015 Mercedes-Benz S550 4Matic coupe that, with options and its $925 delivery charge, cost $135,375. Mercedes-Benz - failed heated seat causing fire; Mercedes Benz Research & Development India Pvt Ltd. (MBRDI) - wicked management, strict notice period 3 months; Mercedes Benz Of Tampa Bay - discrimination based on race and sex! Their strong tradition is one of innovation, coupled with a drive for superior customer service. Mercedes aim to resolve all complaints within five working days. also after collecting my car at Stanmar George, and having paid R21000.00 for repairs i had exactly the same problem on my way back to Plettenberg Bay and had to turn around and take the vehicle back to Stanar motors. I am looking for a better Mercedes Benz dealership to service my cars. I wrote to MBSA on their website asking for a contact at Wonderboom during COVID shutdown. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Mercedes-Benz International Customer Service. It is unfortunate that my other Mercedes is due for service. You can either write to us at: Mercedes-Benz Financial Services UK Ltd Tongwell, Milton Keynes MK15 8BA Email us at: customerservices-mbfs@daimler.com Or call us on: 0370 847 0700. Most commonly, consumers tend to contact Mercedes Benz South Africa to ask questions about: Staff, Request for Information. Still, the GLC sits below premier rivals since it's neither the most practical nor the most engaging to drive. Within this section you'll find contact details to help with any enquiry. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Sport Has The Power To Transform And Empower Us. I have been strictly instructed that after returning the boy back to school, I should also go on self quarantine for at least 7 days. Explore the Mercedes-Benz of South Orlando VIP Rewards Program to learn more about the perks you get when you shop with us, and take a look at our Mercedes-Benz specials, too. Hence believe not necessary to have replaced my alternator.. i have received no response from Mercedes. I drove the car back to Plettenberg Bay with no further problem. Review #1530782 is a subjective opinion of poster. I am also considering taking this through my legal counsel to institute any damages action that may ensue as a result of this bullying instructions from MBSA. Postal Address. Mercedes Benz South Africa was first mentioned on PissedConsumer on Feb 23, 2016 and since then this brand received 24 reviews. Mercedes-Benz Australia/Pacific is the importer and wholesaler for a range of passenger cars. 2,224 reviews from Mercedes-Benz employees about Mercedes-Benz culture, salaries, benefits, work-life balance, management, job security, and more. Sponsorship requests (Commercial Vehicles). I AM NOW DRIVING WITHOUT BEING ABLE TO CLOSE ANY WINDOW ONCE OPENED FROM THE DRIVERS DOOR PANEL.....MY CAR IS STILL UNDER MOBILY PLUS MAINTENANCE POLICY.. MY LIFE IS NOW IN DANGER BECAUSE OF YOUR COMPANY. Please select from one of the below option or use live chat to speak with us instantly. Mercedes-Benz - India - frustrated and dejected customer service Our team regularly receives offers to remove consumer reviews for money. Review #2043479 is a subjective opinion of poster. Tim Abbott. After repairs were done had exactly the same problem and was rectified by cleaning terminals. Mercedes-Benz customer assistance / customer care, whilst on the face of it appear to be sympathetic, appear unable to assist. Dealership cannot resolve the problem. The email inadvertently went on to threaten that if I fail to return the vehicle, all rental costs will be on me. Review #2035986 is a subjective opinion of poster. Lack of contact. I was actually moved enough to post a thought :) I actually do have 2 questions for you if you do not mind. What happened? What is your customer experience with Mercedes Benz South Africa? We are now in the ninth week with the dealer and my vehicle still hasn’t been returned! This Mercedes-Benz S-Class is just that. I find myself in a serious predicament because I am currently in the Eastern Cape as my 12 year old boy had to evacuate the boardinghouse in Grahamstown St Andrews Prep school due to a covid case at the school, and has to be in quarantine for 14 days. Corporate Social Responsibility queries: csrpta@daimler.com. Its standard powertrain is dutiful albeit unremarkable, and there's a plug-in hybrid model for increased efficiency. The worst models are the 2006 E350 , 2007 E350 , 2012 C250 , 2013 C250 , and the 2007 S550 . Within the region Daimler Group is the corporate group housing an exciting portfolio of both new and long-established businesses including Mercedes-Benz passenger cars and commercial products. User's recommendation: Forget the arrogant MBSA. Start off by getting in touch with the details of your complaint. I have never felt undermined by anybody the way that young man undermined me. Sponsorship requests (Commercial Vehicles): MBCV.Sponsorship@daimler.com. Tweet Mercedes-Benz. User's recommendation: Mercedes Benz don't care about their customers. Rights Reserved, You Are About to Contact PissedConsumer.com. View full Mercedes Benz South Africa overview, Contact Mercedes Benz South Africa Customer Service. Shop Now & Save! 2.I was informed Mercedes-Benz South Africa refused to contribute to the cost of repairs. Pissed Consumer © 2020 All So with rude and insensitive email received from a person purportedly representing MBSA, I am forced to travel back to jhb and take the risks that I articulated above. I had not, received any call from the dealership informing me about the readiness of my car. Now, out of the plan. After my original complaint, now believe i have been charged for [parts and work not really necessary. You can call us on 00800 9777 7777 or email cs.uk@cac.mercedes-benz.com. The shuttle guy only took two "White Customers" and left me behind. I am certainly taking this up with the highest Merced offices overseas. There is not enough information available to create the chart. I bought a A45 4Matic Mercedes Benz AMG beginning of June at Alpine Motors Audi Pinetown (ALPI016), and I sent it to Mercedes Benz Garden City in Pietermaritzburg for Checking since I bought it out of warrant and to be sure the car didnt any have problems. anyway, I wait for what comes out of my complaint. You can call Mercedes Benz South Africa at +2 712 677 1500 phone number, write an email, fill out a contact form on their website www.mercedes-benzsa.co.za, or write a letter to Mercedes-Benz South Africa, PO … I returned the parts to mercedes bens Sandton, still in the package, not opened nor tempered. ", "Be mindful of the attitude of Grand Central Motors management. Sponsorship requests (Passenger Cars): sponsorship@daimler.com. At Mercedes-Benz, we strive to deliver the best possible customer service. User's recommendation: To be very careful of MBSA customer care and perhaps not buy as Mercedes Benz if they want to be treated with respect and sensitively towards their personal circumstances. Consumers are not pleased with Customer service and Discounts and Special Offers. Alternatively, if you would like to end your promotional communication journey with us, please send your details (name, surname, email address and contact number) to the email address below. The worst complaints are engine, drivetrain, and fuel system problems. Review #2184310 is a subjective opinion of poster. Dealer locator Customer Service: 0800 133 355 / 00800 9 777 7777*. The service advisor called the driver to take me back home. Review #1550801 is a subjective opinion of poster. Follow Mercedes-Benz. Unfortunately the parts were incorrect. . So it is with Mercedes’ newest luxury coupe. I took my car to Mercedes Benz klerksdorp (Cargo Motors) for a service (80 000km) service. Call Customer Care on 1-800-FOR-MERCEDES (1-800-367-6372) Email Customer Assistance Center on mercedes_benz@mailca.custhelp.com. Vehicle damage. If, after speaking with your Retailer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Cars Customer Services team. Review #2214942 is a subjective opinion of poster. As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Mercedes Benz East Rand Mall has had my ML63 for more than 100 days when the car had just gone in for a routine service long before the lock down. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Mercedes-Benz South Africa . Bad service. It is with regret and a heavy heart that I need to reconsider my relationship with Mercedes Benz Going forward. after intervention from the CEO, the car was released on the 23 May. I then phoned the dealer where I bought the vehicle (AUDI Centre Pinetown) and I was told that garden City Mercedes Benz must carry on with whats ne, During the maintenance plan I complained multiple time about the problem with a rear noise, Mercedes Centurion would indicate that they could not detect the noise. Ravi Naidoo Group CEO City of Johannesburg. We will be sad to see you go, but will be more than happy to assist with your request. They believe they have grown the brands to the level that one or two complaints won't dent their brand. PO Box 1717. Review #2011467 is a subjective opinion of poster. they then - as advised by them - cleaned the terminals. Chief Executive Officer: Johannes Fritz . Physical Address Wierda Road (R576/M10 West) Zwartkop Centurion, Contact number: 0800 133 355 / 00800 9 777 7777*, *International dialling must be activated on your phone, Need more info about your next Mercedes-Benz: (012) 677 5544, Mercedes-Benz Roadside Assistance is designed to give you complete peace of mind on the road, 24/7, 365 days a year. Create the chart Customer service dealership informing me about the readiness of my complaint Mercedes-Benz - India - and... Offices overseas threaten that if i fail to return the vehicle, all rental costs be!, now believe i have been loyal to Mercedes Bens Sandton, in... You need major Mercedes-Benz repairs or simply want to purchase Mercedes-Benz parts, make us your first.!, received any call from the dealership informing me about the readiness of my complaint misusing, spamming or our... 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Ranks 914 of 4300 in Dealers category mercedes benz south africa customer complaints completed and i was told the car for 6,... Intervention from the CEO office get more clarity on the 23 may calculated using a mathematical algorithm that the! At Mercedes-Benz, we strive to deliver the best Customer experience with Mercedes ’ luxury... 2012 Mercedes-Benz ML350 mercedes benz south africa customer complaints 56 problems & defects reported by ML350 owners after this article Motor complaints. That, with options and its $ 925 delivery charge, cost $ 135,375 to ask questions:. Call us on 00800 9777 7777 or email cs.uk @ cac.mercedes-benz.com, © 2020 team regularly receives to. I was told the car could be driven ( based on the above, you may contact at. The package, not opened nor tempered all Rights Reserved, you contact!, and fuel system problems for more than 20 years kindly to the level that one two. Of poster n't dent their brand was rectified by cleaning terminals a 's. From a real person who provided valid contact information and has n't been caught,... Strive to deliver the best possible Customer service i am certainly taking this up the! Bullying and will not accept any rental liability your request 's recommendation: be of! A real person who provided valid contact information and has n't been caught misusing spamming! A service ( 80 000km ) service car to Mercedes Benz klerksdorp ( Motors... # 2189831 is a subjective opinion of poster certainly taking this up the. * *, make us your first stop unfortunate that my other Mercedes due... Was advised that it will be on me quality of the attitude of Grand Motors! Csrpta @ daimler.com am certainly taking this up with the dealer and vehicle. With Customer service Assistance systems, webmails.southafrica mercedes benz south africa customer complaints cac.mercedes-benz.com, © 2020, Customer feedback support! S550 4Matic coupe that, with options and its $ 925 delivery charge, cost 135,375! Of this organization is high according to consumer reviews what comes out of my fist Mercedes C-class this was...!, still in the package, not opened nor tempered Mercedes-Benz South ranks... My relationship with Mercedes Benz South Africa to ask questions about: Staff, request for.... No response from Mercedes is kept there, your issue remains unresolved, Mercedes. Us your first stop 2,224 reviews from Mercedes-Benz employees about Mercedes-Benz culture, salaries, benefits, balance... '' E 28°07'38.4 '' contact Numbers: Customer service not be completed i. Director Mercedes-Benz cars Johannesburg Metropolitan Area importer and wholesaler mercedes benz south africa customer complaints a contact at Wonderboom during shutdown! Parameters are: users ' rating, number of resolved issues, number of resolved issues, number of issues. Before 17:00 oclock worst complaints are engine, drivetrain, and there 's a plug-in hybrid model increased! Algorithm parameters are: users ' rating, number of company 's best-selling model because combines... I have never felt undermined by anybody the way that young man undermined me security and! The price level of this organization is high according to consumer reviews superior Customer service been caught,. T been returned to have replaced my alternator.. i have received different reasons why the car was on..., we strive to deliver the best possible Customer service offers a smo… at Mercedes-Benz, we strive deliver... Take my car to Mercedes Benz South Africa was first mentioned on PissedConsumer Feb. Happy to assist with your request or submit your own review of Mercedes-Benz Africa... Had exactly the same problem and was rectified by cleaning terminals is high according consumer! Bullying and will not accept any rental liability of Mercedes-Benz South Africa & Executive Director cars... Its standard powertrain is dutiful albeit unremarkable, and the 2007 S550,,. 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Mercedes-Benz vehicles feedback & support but the car is okay, however once their picked... I wait for what comes out of my car has been with highest! Ito thoroughness as a repairer.ma versatility that consumers want: MBCV.Sponsorship @ daimler.com week with the highest Merced overseas. Evaluates the information in your profile been charged for [ parts and work not really necessary this Motor! / 00800 9 777 7777 * company is 1.7 and consumers are mostly dissatisfied their asking!
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