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What is the Return & Exchange policy for items ordered on Aritzia.com? This depends on what stage of the order process your purchase is at. Text HELP for help or STOP to opt out. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. It is also shifting all support office employees to flexible working arrangements. Dates will be confirmed at a later time. See, Click to View our Accessibility Statement. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. Sale items marked with a discount of 50% or greater are final sale. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. It will also be donating all profits to the Aritzia Community Relief Fund to support its . You can only exchange items to Aritzia if you purchased them in person from a store. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. I cover captivating visionaries in fashion & lifestyle. from 8 AM - 9 PM ET. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. Subsequent instalments to Afterpay may be required. expressly prohibited without the prior written consent of Toronto real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. Still, theres no disputing the power of a major celebrity social media endorsement. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. The sale typically takes place on Labour Day weekend. CBC's Journalistic Standards and Practices. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. For every package purchased (you can pick up the Diamond package for $100. This is certainly a time for everybody to listen and learn, and take action as a result of that. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. While successful in keeping its team intact, the move received mixed reviews from its online community. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. We appreciate your patience during this time. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. Walmart's Return PolicyCOVID-19 Changes. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. Star Newspapers Limited and/or its licensors. Aritzias shares gained 59 cents or three per cent to $19.96 in Thursday trading on the Toronto Stock Exchange. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. As a huge retail corporation, Walmart has been largely affected by the COVID-19 pandemic, alongside many other stores such as Costco, Michaels, and Dollar General.. Aritzias adjusted net loss was expected to be 25 cents per share on $108.5 million of revenues, according to financial markets data firm Refinitiv. Services Minister Bill Shorten has urged anyone who has run out of sick leave to apply - not just casual workers who aren't typically entitled to sick leave. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Click to View our Accessibility Statement. Free shipping & free returns on all orders, all the time. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Brian Hill This post has been updated from its original form for clarification. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Review your return details and click 'Process Return'. While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Immunization providers should follow their regulatory/employer guidance for reporting . So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). permissions/licensing, please go to: www.TorontoStarReprints.com. We look forward to the day we can open our boutiques to you once again. Our boutiques are officially reopening. Yes. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Subsequent instalments to Afterpay may be required. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com For more details about our return and exchange policy, see. Aritzia Exchange Policy. VANCOUVER, March 16, 2020 /CNW/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its . ), Architectural and interior photography of Aritzia Super World NYC. Aritzia is a vertically integrated, innovative design house of fashion brands. presentation-ready copies of Toronto Star content for distribution All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. Well do our best to help. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). Aritzia is offering two tiers of clothing packages for purchase with items similar to those being gifted, as an opportunity to help provide an additional 90,000 frontline health care providers (360,000 clothing items) with the apparel they need. When typing in this field, a list of search results will appear and be automatically updated as you type. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. All sale and discounted items bought in store are final sale. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. cozy fleece perfect hi-rise 3" sweatshort. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. See How to Mail Back an Online Return for more information. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. When search suggestions are available use up and down arrows to review and enter to select. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Hours are as follows: Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. In total, Aritzia has 106 stores, with 38 boutiques in the U.S. and 68 boutiques in Canada. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Lets continue to take care of each other. Aritzia Community Relief Fund + Our People. More premier locations are becoming available and under increasingly compelling financial terms, he said. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Aritzia has a pretty strict (and somewhat unique) exchange policy. Opinions expressed by Forbes Contributors are their own. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. E-commerce revenue remains strong, though growth has moderated since most of the companys stores have reopened, he said, and is currently trending 50 per cent to 100 per cent higher than last year. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. You can pick it up as soon as the store reopens. What if I need to return or exchange something? The Return Label used must match the order for the items youre returning. That compares with it generating $226.2 million in e . So anything you buy, like the Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. Can I refund it? Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. With an engaged Instagram community of over 1.1 million fans and a robust e-commerce infrastructure, the brand managed to stay top of mind during the pandemic and its e-commerce site saw significant growth. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. 16, 2020, 07:00 AM. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. Thirty had reopened by the end of the quarter and 89 as of July 9. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Aritzia is a vertically integrated, innovative design house of fashion brands. Mar. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. What health and safety measures have you implemented? Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. While Aritzia is no stranger to designing its own signature brands, it created a limited-edition capsule collection to celebrate an equation at the heart of it all Women to the Power of Women which dropped ahead of International Womens Day, this past March. Don't rely on consumers to do the job you should be doing. "We are in an unprecedented position to expand our product lines' depth, which includes sizes, length, colors, breadth, [and] new style developments We recognize that additional sizing choices will be important moving forward." In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Updated 2/14/23. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. A Return Label has been provided with your original order. Message and data rates may apply. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. The Company designs apparel and accessories for its collection of exclusive brands. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. Aritzia will provide an. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Were committed to being both responsive and responsible as we move forward with everyones safety in mind. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. As a group, they are Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Announces Closing of Secondary Offering of Subordinate Voting Shares, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. How can I get this? Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. I have an order outstanding. VANCOUVER, B.C. The easy-to-wear, easy-to-wash clothing included in the set is meant to help healthcare workers transition pre- and post-shift, keeping sanitary standards in mind. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." Insider info on sales, new arrivals and more good stuff. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. We learn, we refine, we continue to make changes, Wong shares. Financial Assistance for Food, Housing, and Bills. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. If you purchased from aritzia.com, you can ship your return back via mail using your return shipping label included in your order. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Where impact and internal change are concerned, its an ever-evolving process. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. Your repair is safe and secure at the store location you dropped it off at. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Hit the Submit Order button before you're ready? Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. Its Time For A Dress Refresh Shop The 9 Biggest Styles For Spring, How Dressing Weird Became The Ultimate Fashion Flex, TZR Editors Share The Fashion Trends They Are Investing In For Spring, Diors Fall/Winter 2023 Collection Was A Nod To Strong Women In History. If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. Please note swim tops, bottoms, one pieces and accessories can only be returned online. Bottom line Both companies. Aritzia marketing calls and texts may use an automatic telephone dialing system. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Your consent is not required as a condition of any purchase. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. The Company designs apparel and accessories for its collection of exclusive brands. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. Learn More.If your local boutique hasnt reopened yet, you can continue to shop everyday luxury here. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Interested? The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. Return processing typically takes 7-10 business days. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. Opinions expressed by Forbes Contributors are their own. Interested? The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. This year it's running from August 31 to September 5. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people.