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Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Absolutely stunning store and I love all their merchandise! She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! She kept in contact to see how we liked our products. They expected me to put the old cushion in the new cover. He was super friendly and helpful. I was not told this at order time. Clearance Items (marked Last Chance! Own projects from concepting to delivery of final product. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Customer service's response was that since they are natural wood, it is expected they will have natural variations. They said I would have to contact Arhaus to get the issues solved. You can prob get a $800 sofa on Wayfair thats better quality. I truly believe the true measure of a business is how they handle a situation when something goes wrong. The pros: Nicely designed, modern sofas and sectionals. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Yes. They are awful at customer service and do not stand behind their product. My residence wont be ready for weeks. A 10% restocking fee will be applied. The store manager Shamika Haynes is awesome. It was also replaced and the 3rd one also had an off color board. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I bought chairs over 9 months ago. It came out absolutely beautiful. I should have looked here first but it was just a small purchase. Verification can help ensure real people write reviews about real companies. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. A 10% restocking fee will be applied. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. Everyone is always so helpful and pleasant to work with. Slumber Search is supported by readers. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. She is smart quick efficient and has a good eye! We purchased 2 dining table end chairs in Feb 2021. We got the warranty and it still takes months to get our new furniture repaired. She took a look at the rest of the house, consequently I bought more furniture! They were both delivered a week later. If it's your first time visiting this sign in page, you'll need to create a new account to continue. It is your responsibility to inspect your product upon delivery. My chairs also came in less than 1 week in perfect condition! Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Kudos to Tracy the designer who helped us. When it comes to your own comfort, your own body is the only North Star. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Depending on your pick up location, the processing of this refund can take up to 30 days. If you placed your order in a store, contact your Design Consultant. I cannot thank Kat and Michael enough. . These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. The 2nd one got had a chip on the top and an off color board. Your experience can help others make better choices. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. I tried several times to order them, each time being told that I would definitely get my chairs. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. He made several recommendations. The arm of one custom chair, the wood is split. There is no question that their furniture is beautiful and current. This new rep stated she will contact me by the end of the week once she hears from UPS. They did finally get our order completed a few months later. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Half showed up within a week. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. I love this store! About. Read complete details for Arhaus Archarge Credit Card Accounts. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Wife desired a unique dining table with stone inlays priced at $6200- wow. Purchased two new pieces for our new apartment. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I got many compliments on them. Love the pieces and well have them for a long time! Be ready with your credit card. Please contact Arhaus for details. Restoration Hardware Company Information Company Name: Restoration. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. We purchased this table a year. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Will you share my email, home, or business address with other companies? We want you to love your new piece as much as we do. She was amazing. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. Thank you for your exceptional service and quick turnaround time! How do I calculate the delivery fee to my area? And I love the way they do customer service from sales to delivery I have no complaints. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. doesn't. How can I ensure the furniture I am ordering fits in my home? Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Can I purchase or redeem an Arhaus Gift Card online? They did not put aside my chairs and I was told too bad because they no longer have them. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. On another point the art we have received couldn't have been better packaged and the delivery was great. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. The pros: Delightful, handcrafted rugs that can enhance the style of your space. We have visited many times because we are in the market for a new couch. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. I purchased a garden stool in October of 2022 that was delivered in November. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. I hope Arhaus realizes what an asset they have in her. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. The national Arhaus customer service is the worst customer service Ive ever experienced. Anyone would miss this. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Resolution went from November to December to you guessed it January. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Will I receive all of the items on my order at the same time? I never received any paperwork from them confirming my purchase. Start with a fabric or finish swatch to ensure the perfect choice. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? I went in today and found a floor sample chandelier. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. However, the actual colors you see will depend on your computer monitor. From start of purchase to delivery, I am 100% thrilled with my purchase. We purchased a Taylor couch set with love seat, chair and three person/long couch. Daniel Mar has a great eye for color and space. The bedroom set has arrived and we couldn't be happier! It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. Deceptive!! 2023 ForLocations.com All rights reserved.