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We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff here were very good and the service was seamless, but the food definitely was a letdown. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. The standard and variety of food on offer was really top quality. Please be aware there is an extra cost for this service. Excellence Playa Mujeres A Comprehensive Review 2023, Our Best All-Inclusive Resorts In Puerto Vallarta for Food, Our Best All-Inclusive Resorts in Los Cabos for Food. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The resort was apparently full, but it really didn't feel like it. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. The bartenders are great and fast. COVID Safety: We are vaccinated, so felt safe traveling. This is one of the Excellence hotels initial resorts. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. If you want a specific liquor, just request it. They were so attentive and we had so much fun dancing and doing activities with them. Masks are required on flights and airport. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Please, receive our warmest regards from The Excellence Collection. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. So, if you value privacy the Excellence club might be for you. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Cancun Tourism Cancun Hotels Cancun Guest House Cancun Holiday Homes Cancun Holiday Packages Cancun Flights Cancun Restaurants Cancun . We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Luxury Adults Only. A comment about the blue pool floats, please don't hoard them. What food & drink options are available at Excellence Riviera Cancun? We recommend going around an hour before the tour commences to get on the tour. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. There are really only a handful of features that we see real benefit in. We had issues getting an appointment when we visited. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Alejandro at the bar with the pizza oven is great too. While these areas wont be completely private there are definitely a lot fewer people in these areas. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. It would be nice to have some fans to help with sweating, but not that big of a deal. All of this was done outside what I consider normal business hours. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There is a lot of heritage and history in this part of the world. The entire staff at the resort wore masks the entire time. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. Federal 307 Chet-Pto. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. For this trip, we got a spa view swim out. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. It was nice having our own private area where we could switch off and read a book. Which languages are spoken by the staff at Excellence Riviera Cancun? We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. The staff speaks multiple languages, including English and Spanish. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. This was a great night out, the food was delicious and the chefs were really entertaining and talented. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. The only downside which was no fault of the resort was the seaweed. The housekeeping team was super-efficient. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. The focus is on keeping you safe. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Secrets resorts All your questions answered! If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). Please, receive our warmest regards from The Excellence Collection. Wonderful!The focus is on keeping you safe. All the house wine is the same at every bar and restaurant and it's really bad. - Dinner: Food and service is great everywhere like always. The test was fast and easy (its the stick in nose test). Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Review tags are currently only available for English language reviews. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. However, if you are expecting a delicious meal served by a friendly staff, then you will enjoy every restaurant.. Our favorites are Basmati, The Grill, and Chez Isabelle. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. They even take the time for issues like crunchy bacon vs chewy if you have a preference. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. It was hard to stay in vacation mode when my phone was always with me. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. Our driver wore a mask and we did too in the enclosed space. So, is it safe to take a taxi in Cancun? Are there opportunities to exercise at Excellence Riviera Cancun? I can't decide on ERC or EPM. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. A traditional French-style eatery serves up some really well-done dishes. If you have been to an Excellence resort before these restaurants will be familiar to you. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. The entertainment is fun, especially the Silent Party nights. Excellence Club benefits: We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. We really appreciate your detailed feedback. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Wish I knew these three things before we went.Have fun! 1 (888) 307-2623. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ Is parking available at Excellence Riviera Cancun? Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. Pools: The pools are gorgeous and relaxing, but get our first complaint. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. The. The service is great, and the grounds are beautiful. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. It might be a good idea to research some of . We really cant fault the resort for its cleanliness. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. An extensive gym with a great range of equipment. We managed to make it to the ocean once but it took a little liquid courage to do so. We had the very best time at this resort. The pork was so succulent and delicious. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Overall the food selection was wide and of good quality. Review collected in partnership with this hotel. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! So if you like to be close to the hustle and bustle this is the option for you. We booked an excellence club 2 story room both times, excellence club is the adult only building. So, you were never too far away from a member of staff that could help you out. Basmati (Indian), also well done. This is how each of our Cancun and Riviera Maya resorts did in 2022. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. Yes, Excellence Riviera Cancun offers airport transportation for guests. Yes, dry cleaning and laundry service are offered to guests. The Mile spa is really a top-class offering, but it does come at a premium price. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. 6 meandering pools and an immaculate white sand beach. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! The front desk already had our test scheduled based on our departure time when we checked in. 15 minutes from the airport. Everyone is expected to use their phone with a downloaded app to see the menus. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Tripadvisor performs checks on reviews. But opting out of some of these cookies may have an effect on your browsing experience. Its the perfect spot for a romantic dinner. We never leave reviews, because all the other great reviews are true about this place. The driver was friendly and spoke good English. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. Which popular attractions are close to Excellence Riviera Cancun? Too many photo ops to mention!The meh.Food. Our second time staying at an Excellence resort. Room rates include meals and beverages at onsite restaurants and bars. Masks are required on flights and airport. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Already have reservations to return again. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. Other than requiring masks the Cancun airport was operating like it always has. We highly recommend the resort and have found few that can compare.More. Other than requiring masks the Cancun airport was operating like it always has. See more questions & answers about this hotel from the Tripadvisor community. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The staff was absolutely incredible. Again this course is on the premium side and can cost up to $300 for around. There are several restaurants and none disappoint. Masks are required on flights and airport. I never waited more than a moment for one of them to serve me.