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* Demonstrate a positive attitude, self-awareness and embrace feedback Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We want towelcome you to learn more aboutAlight and our Customer Care team. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Cons. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Find out if you meet the requirements! Qualifications for a job description may include education, certification, and experience. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Type: Full Time Work-Life Balance * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. To deliver on this purpose, we do things differently. Check out our current jobs that have a virtual/work from home option. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. We strive for Excellence Every Day by collaborating with our clients and colleagues. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Join our team. This job listing has expired and the position may no longer be open for hire. You will be notified during the hiring process which checks are required by the position. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Responding promptly to customer inquiries. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Be prepared to answer why you are interested in this particular job opening. to demonstrate your interest in the role. We combine data-driven . Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. * Excellent communication & collaboration skills with strong ability to empathize with customers Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Alight Solutions Alight Easy 1-Click Apply. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight Solutions San Juan is looking for real people, who are passionate about customer care. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Our people are our greatest assets at Alight Solutions because People Matter! Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Its a permanent virtual customer care representative Job. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Only applicants from locations above will be considered. We understand the powerful human connections that create success for organizations. It is a very convenient Job I have ever worked. At Alight Solutions, we are reimaging how people and organizations thrive. Disabled Person, Inc. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. They answer inquiries by phone, e-mail, web chat, or social media. We are Alight Solutions. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Service / Guest Services, Part-Time We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Care Representative Human Resources. Our story. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Get the latest news and information. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. See our awards. The mission of our customer care teams exemplifies the need for humanunderstanding. Our people are our greatest assets at Alight Solutions because People Matter! DISCLAIMER: Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Knowing our products inside and out so that you can . Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Required Skills. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Customer Care Representative Tasks. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. $50K-$69K Per Year (Glassdoor est.) Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Alight Solutions Easy 1-Click Apply. On average, Willa Davie works for one . These teams are a critical component of Alights health care,retirement and HR-delivery services. Additional pay could include bonus, stock, commission, profit sharing or tips. View Job description, benefits and responsibilities. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. 2023 We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. We promote healthy lifestyles and flexible work arrangements for our employees. This is a 6 months project and we offer Full Time Shifts (Rotating). * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Scroll down below to view similar jobs . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Find the best jobs in the US, apply in 1 click and get a job today! Carry out monitoring visits to verify information provided by . Try to use specific examples from your work or school history that relate to the question asked. Find out if you meet the requirements! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". At Alight, we are reimagining how people and organizations thrive. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We strive for Excellence Every Day by collaborating with our clients and colleagues. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Our story starts with a simple universal truth: Every business is a people business. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Alight is committed to the continued development of our colleagues. You are If so, you've come to the right place. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Initiate new leave cases in our system A 401k plan that includes a corporate match. Learn how this feature works. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Alight is committed to a diverse workforce and is an affirmative action employer. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. * A demonstrated successful work history in customer service, insurance, or related field. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support.