Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. a great experience to their customers, build customer loyalty, and grow their business. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000163192 00000 n _? TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. time keeping apps, and training on client products and procedures. 0000031578 00000 n Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. 0000120061 00000 n Your customer's journey, guided by technology. "I am thrilled to welcome Shelly to the TTEC family. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . practices and strategy, Want to reach more customers? 0000006709 00000 n 0000119471 00000 n 0000030379 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. H\n0y My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. mYBTn2[dhVar!#[i:2^/uszZT>lEd. Empower your frontline employees Learn more. The Company provides . About Us. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. 0000017351 00000 n This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. from 8 AM - 9 PM ET. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Consumers choose where, when and how they interact with you. base with new products and services 4. Then manage and measure it all through a single platform to grow customer lifetime value. ", Marty Deghetto will retire from TTEC on November 2, 2020. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. PR Newswire (US) Full Year 2022. When it comes to your customers, only the best technology will do. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Find and engage customers across all channels to accelerate growth. 0000124324 00000 n Privacy Policy. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. 3 years or more of data analysis experience or equivalent experience. 0000194413 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000004300 00000 n Eliminate friction and create value for your customers and employees. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0000156137 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Contribute ideas and improvements for software products . delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Privacy Policy. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. And that is a smart move. 0000116155 00000 n DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000002238 00000 n Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. 0000022600 00000 n Our teams of knowledge workers . 0000035148 00000 n One that tells you what happened in the past. 0000125548 00000 n 0000007344 00000 n Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Subscribe to TTEC's eNewsletter, Dialogue . Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. We make it a point to make sure all our employees feel valued and . amazing customer A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. The best partners. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. Subscribe to our free digital CX publication, the Customer Strategist. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? Please indicate that you are willing to receive marketing communications. Get the agile tools to transform your total experienceone stage at a time. Guaranteed. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Business transformation begins with innovative customer experience strategy and insights. When it comes to your customers, only the best technology will do. 0000001676 00000 n TTEC embraces and is committed to building a diverse . 0000010434 00000 n fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? 0000041483 00000 n Custom built to solve your specific challenges. It operates through two segments: TTEC Digital and TTEC Engage. Reduce cost and improve CX with recommendations from your front-line employees. Messaging saves the day with faster support and increased productivity. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. There is nothing worse than a dumb bot. TTEC empowered a health benefits company to handle more calls, better andfaster. Find and engage customers across all channels. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000007921 00000 n What are two TTEC engage products? "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. Financial highlights for the two segments are provided below. You don't need to rip and replace to get your CX technology stack humming. 0000156098 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000006957 00000 n TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information.
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