Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. I'm Travelling - where and when will I receive my tickets? By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . We do not control the information provided by other users which is made available through the Site. 5.4 Making Adjustments. What is the viagogo complaint handling process? No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 3.2 Other Information. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Submit a complaint and get your issue resolved. None of my emails have been responded to. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. viagogo charge for cancelling sale. You warrant that you are over 18 years old and have the legal capacity to make the transaction. missing persons national parks. 6.9 Change or Suspension of Site. You also agree not to separately contact the Buyer at any time for any reason. Additional information can be found in our FAQs and on the ticket details pages. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 6.1 No Warranty. 6.6 No Agency. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You warrant that you are over 18 years old and have the legal capacity to make the transaction. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. viagogo charge for cancelling sale. https://www.businessinsider.com.au/the-incredible-story-of-h. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. - The horrible price that I was charged for hockey tickets. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. During this time, the Site will be temporarily unavailable. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. If You do not qualify, do not use the Services. The revised version of this Agreement is automatically effective after it is initially posted on the Site. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 7.2 Copyright. In its FAQ for Can I cancel my sale? 6.8 All Sales are Final. Note that Your payment may be withheld if you violate this clause. 4.1 Double Posting and Removal of Tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. This does not prevent us from varying these terms without reference to them. This was a completely missold ticket at a great expense. To sell tickets, a Seller lists the tickets in the Site database. How do I change the email address on my account? I entered the incorrect email when registering, how do I change it? I would definitely question it but I think you don't have much of a leg to stand on. 2.4 Listing. 2.18 Merchant Description. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 6.3 Allocation of Risk. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. I confirmed the sale and wanted to ship the tickets over. Search. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 3.2 Other Information. [protected]! "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 2.6 Pricing Formats. 6.11 Permitted use. 6.5 Tax Indemnity. Subscribe. After reading a lot of negative reviews, I had second thoughts. 3.3 Laws and Regulations. Tickets came for 25/6/17. 2.11 Collecting Payment. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. We will also add sales or value added tax on our fees as applicable. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 2.2 Registration. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Additional information can be found in our FAQs and on the ticket details pages. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. I haven't received an email confirming my order. This is misrepresentation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We may also first deduct any amount you owe us from any amount we owe you. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. This does not prevent us from varying these terms without reference to them. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 1.4 Modification. 7.5 Miscellaneous. (More than triple the price of 3 tickets). Can I pick up my tickets instead of having them shipped? Click here to get notifications about new complaints of Viagogo. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Ticket listings are a representation of actual seat location. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This complaint was posted by a verified customer. You also agree not to separately contact the Buyer at any time for any reason. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. Profitable Tips About Online Casino Sites. Email [protected]@gmail.com If tickets are not consecutive, then the Seller must create a separate listing. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. We will also add VAT on our fees as applicable. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 2.11 Ticket Fulfillment. 16/06/2022 . Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. please see in bul point the notes I have made which should evidence the disappointing communication it says. ; . Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Did you find this answer helpful? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. How do I unsubscribe from your newsletter? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I want to raise this as an official complaint as trying to resolve this previously has simply not worked 2.13 Ticket Information. 7.3 Additional Policies. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 1.1 Introduction. 6.8 All Sales are Final. . We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I want a refund off $1393.43 you have taken my money! This will be deducted from your next payment. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. 9 Jun 2022 . We endeavour to rearrange delivery with the customer or arrange a collection point. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 6.3 Allocation of Risk. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Can I buy tickets that are personalised with someone else's name on them? and how does an unforeseen circumstance suddenly make you require tickets to a concert? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. This will surely increase the credibility of your complaint. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. We often link to other websites, but we can't be responsible for their content. To be a member of this Site, You must agree to accept the terms in this Agreement. Can I buy tickets that are personalised with someone else's name on them? 1.2 Ticketing Exchange. I confirmed the sale and wanted to ship the tickets over. 8 tickets, it makes it very clear that the price displayed is PER TICKET. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. I also don't have my tickets either! You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 6.11 Permitted use. Please note that service fee amounts may vary by event and are subject to VAT. We do not control the information provided by other users which is made available through the Site. I'm from singapore and my number is +65 [protected]. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Be the first to hear about special offers. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. To Whom this may concern In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. This is unacceptable practice and I will pursue this constantly until resolved. 2.12 Seller Payment. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Please note this does not include any VAT that may be payable on fees We are required to pay. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Can I cancel or change my purchase? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Can I pick up my tickets instead of having them shipped? Login . How do I find tickets I've already downloaded? The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Tickets may be substituted with comparable or better seat locations with the Buyers approval. To post a ticket for sale on viagogo You must first register with the Site. 3.1 Accurate Descriptions. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. You may only use the Services if You can legally enter into and form binding contracts. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 1.3 viagogo Guarantee. Including any such items constitutes a material breach of these terms and conditions. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. arizona high school rodeo standings; cryptocurrency tax accountant near me 2.10 Seller's Confirmation. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 4.1 Double Posting and Removal of Tickets. If you can't find your event, you can tell us about it here and we'll add it to our website 7.1 Ownership of Intellectual Property. The tickets were listed and sold for $267 in total. As far as viagogo are concerned person A can not cancel listings on person Bs account. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. My event is cancelled or postponed - What do I do? I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. I was mislead by viagogo and have been completely conned out of this money. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Just before I paid for them a huge amount was added for VAT and 'costs'. Share your photos and videos with others to prove the truth of your words. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). So it seems like the extorbitant fee was for them to reorganising another 2 tickets. Please remember that you will not be paid for this sale. I demand my money back as they never made the concert due to it being outside on the heat. Jason Ridout, Listing number [protected] VIAGOGO scams their customers, DO NOT USE IT. Please wait for me to edit this post before posting please false representation/ unethical behaviour. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 2.14 Ticket Information. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Note: this address is not the Customer Service address. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property.
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