By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. It may be that the plastic gear gets wore or stuck in one spot if not used regularly. {{#if (eq ../this.length 3)}}. Close the Cartridge Access Door, plug back the Power cord, and then turn on the device. Inside that black piece there are grooves that help connect it to the rod so it has a surface to turn the gear around the rod. Check if the Nozzles have clogs and clean them thoroughly using a clean, lint-free cloth damped in warm water. Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print. Learn more Thanks! this is happening to mine right now. No positive results. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. But with that I think I have to go find a video tutorial. Good fortunes on your journey to closure. hello now it works! Mines a 9250 and can't move it either, really stuck in there, any other ideas plzzzz?? Wait until the warm-up period is complete before proceeding. how to physically move the cartridge at the center? Because regardless if you print regularly or seldom, youll most likely experience a stalled printer cartridge cradle sooner or later. Hello! No jams. Get rid of all other bits of pieces and foreign material you find inside the printer. Also, move the Carriage to the right if its held in the center. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. The print cartridge carriage is stalled error message appears. The cartridges are all the way to the right and will not move to where I can take them out or check them. Unplug the Power cord from the electrical outlet. Open the carriage access door, clear any paper jam or obstruction and select OK ." If the Cancel button on the control panel is lit, press it and wait until the printer is silent. Conduct a test print. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? Having it to support existing signout flows. Check for obstructions under and around the carriage. THANKS! To the immediate left is a black piece situated on a little metal rod. HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. Open the cartridge access door, clear any paper jam or obstruction, and select OK.". your area. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. If the carriage is not locked in place, move it to each side, removing any obstructions blocking its path. Allow the printer to cool down for at least 15 seconds. HP INSTANT INK, HP+ PLANS: INK AND TONER. The carriage of your HP printer is an assembly that supports its ink cartridges. My Canon mx492 had the same problem and turning the gear (white dial) worked for me. i tried gto gently move the holder but no dice still stuck, May 18, 2022 by Every day, over one million ink cartridges are thrown into landfills worldwide. Slide the cartridge at a slight upward angle into the empty slot, and then gently push it forward until it snaps into place. How does HP install software and gather data? I can find nothing that would prevent the carriage from moving, but something is. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. Press the buttons on each side of the duplexer, and then pull it toward you. If you have been lucky enough to evade this problem until now, its not a cause for relief. Any advice?. Once this happens, the printer takes in multiple pages resulting in jams. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. I had to buy a whole new printer and ink! Conduct a test print. Please try again shortly. Reconnect the power cord, and then turn on the printer. This can damage the printer. More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. We repair DTF, DTG, and sublimation printers too! Donate your printer to us! If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. If the carriage has a latch, gently press it down to make sure it is locked into place. Apr 21, 2020 by All the lights are blinking, Fauzan Compatible to HP 8000 Series: Good fortunes on your journey to closure. The white dial is simply a gear the turns the shaft which moves the carriage. Open the cartridge access door to get to the carriage inside the printer. I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Watch this video then.Part Two:If you have a broken PFG gear at 0:36 (the gear I circled out), check this out: https://bchtechnologies.com/search.php?search_query=pfg\u0026section=productReplace PFG in HP OfficeJet Pro 90xx (9018): https://youtu.be/wY1QD4VEtLgHewlett Packard troubleshootingHP Officejet Pro HP paper jam The troubleshooting methods are proven effective on the HP Officejet Pro 8600 ink and HP Photosmart 5520 cartridges. Then, after a few minutes, plug it again, turn it on and see if it will work. @sallypepper321 where and how did you use the kitchen knife? Epson printers are known for their reliability and efficiency, but like all technology, they are pro Ink tank printers: If the carriage latch is secured, do not press down on it. I dont see a paper jam. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Move it back and forth across the bar 3 or 4 times. So sorry, that HP got so undependable. Thanks. Installing Generic Ink Cartridge on HP Printer. Mikaella Brodeth @lizabeth207, Aug 8, 2020 by If it doesnt, then continue with the next solution. If your printer has a rechargeable battery, remove it. Jammed paper can cause the carriage to stall. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by No return/refund As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. I am a senior and now I have to lug this back to the store! Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually. I am trying to remove the blue cartridge but it's not budging. Jul 15, 2018 by Try opening and closing the tray a few times until the tab gets into the slot if needed. Use the following steps to clear a paper jam from the back of the product. Detach the Power cord from the back of your Canon printer while the device is still on. Why is my green and yellow on my flush even though I put the ink cartridge are in and they are fill G4511 and it does not want to click in canon, Aug 31, 2021 by wasted a lot of time trying to clear paper jam! Those grooves may be stripped or smoothed down a little or a lot causing it to skip or just spin in place. Coen de Milander. https://bchtechnologies.com/printer-repair-service Yes! Repair fees might apply for out-of-warranty products. Which, of course, I tried. Yes No Score 1 John Miller @johnmiller Rep: 1 1 Plug the product directly into a wall outlet to make sure the power source is functioning correctly. Remove the two-sided printing accessory (duplexer) from the back of the product. Pull out the Paper Tray and load it with clean, white paper. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. Monday to Friday, 8am to 5pm EST, 2303 S.E. harrisonferdinand. Please let us know what happens. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. Disconnect the power cord from the back of the product. Your session on HP Customer Support has timed out. If you are in Asia Pacific, you will be directed to a local service center in I have tried this and the cartridge carriage will not move physically. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. But because the actuator arm is jamming, this stops the carriage from moving entirely. Check documents on compatibility, FAQs, upgrade information and available fixes. Hope this helps someone! Take out any paper from its Paper Tray and then detach the tray from the device. This video was produced by Kevin at BCHTechnologies.com. Find many great new & used options and get the best deals for HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer at the best online prices at eBay! It has been a while since anyone has replied. I have an HP OfficeJet Pro 8023 printer. Vanita Khan, update I got it fixed.. i used a marker and applied force. Open the cartridge access door to get to the carriage inside the printer. Sep 21, 2018 by leslie lindop. Windows 11 Support Center, Finding your Serial Number Tina Long. Don't remove the paper that was starting to print. I'm talking about. Anything I can do to adjust this? I have the same issue with my HP Deskjet 2050 kindly assist!!! Detach the Power cord from the back of your Canon printer while the device is still on. Used for white ink. Have you tried turning your printer off, then open the lid and turn the printer on? Or is there a way to get it to stay down without getting a replacement? I have the same issue with my pixma mg3220. Since she couldnt fix it, she told me she would help me buy a new one. A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . HP's Virtual Agent can help troubleshoot issues with your PC or printer. However, they also work on other models that have LED control panels. sweetiemagic. Print speed ISO: Up to 20 ppm black, up to 11 color. . Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. Or .. gorilla glue it as neatly as you possibly can. See the steps on how to print a self-test report at the top of this document. The carriage might try to move into the access area. Touching these parts can result in clogs, ink failure, and bad electrical If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Or I need to replace a new one?? Please I have issue with my HP deskjet 1515. Plug the machine back in and turn it on. Flo Taylor, Dante LaVey Please turn off your device and unplug its Power cord. HP's Virtual Agent can help troubleshoot issues with your PC or printer. "The print carriage cannot move" SKU: . Doing so might damage the printer. If you continue to shove it in, it will drive the sheet into the rollers. The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. Officejet Pro 8011 clear the jam through the rear access door. Plugin its Power cord and then press the Power button to turn on the device. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Check that you have the proper cartridge and that it firmly installed. Thanks, Sep 10, 2019 by Now the ink cartridge is stuck on the right and wont move. There are NO paper jams, even though that's the error I receive. The black cover can be mistakenly installed backward. Turn the printer back to its original position. I love this printer and agree with the description you posted. Thats why its crucial to install the printer cartridges carefully in the right way. Javascript is disabled in this browser. You have to set the printer to print a document. While the ink lasts, the printer uses a Tri-Color cartridge. Any suggestions? I turned the wheel until my finger was sore. I love the Canon for photos, but it always cuts off the bottom of every regular document I print. . Reset the printer to recover from printer errors or failures. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move.For other helpful videos, go to https://www.youtube.com/bchtechnologiesFor printer repair: Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410. Remove paper from the front of the product as carefully as possible. Get HP ink at your doorstep! Julie Ann Abrams. If the problem is still around, its time to contact a professional technician. Please wait for it to stop making noises before you proceed. The carriage will not move Technician: Benjie Turn the machine off and unplug it. You have to go to . Please make sure that the Paper Trays plastic tab is fixed securely on the retainer slot. Unplug the Power cord from the back of the device while its still on, as a safety precaution. Tried many other 'solutions' re. Feliciano Balajadia. Officejet Pro 8010 Sylviane Bartkowiak. Rhiza Maunes, martin clarke T10 (Big): Long 100 mm for most HP cases I dontknow what else to try, if ic nat make it work im going to have to buy another printer. I'm kind of tired of these things being treated as disposable items. Here are some easy and quick fixes you can try: Fix 1: Turn the printer off and let it cool down for 60 seconds. Cannot move it manually. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. Wait 15 seconds. I've included a pic of the tray (head cleaner?) E09A88GA Chip After replacing an ink cartridge, the carriage moved to the right and did not return. Run a test print. Gently remove any jammed paper from the rollers, inside the product. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? @harrisonfe48657. Carefully take out any sheet of paper thats stuck inside using both your hands. The error message shows "Paper Jam. saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by A case number and phone number will now populate for you. Check Paper and Check Cartridge lights start flashing. While checking why this is so I tried to remove the color cartridge and while doing so a plastic lever like with spring falls off. Please let us know what happens. This page requires Javascript. , If you own an Epson printer with a scanner, you might have encountered various errors while trying t New. I cannot access some screws to take cover off of ink area, because lid is in the way. If you are printing labels, see if any are missing from the label sheet. Des Moines, IA 50320. Gently remove any jammed paper from the duplexer. Would appreciate any more information that might lead me to a fix. Elaine Solomon, My MG2540 carriage also got stuck. to see if the printer prints flawlessly. It sounds like the cartridge is binding the carriage. This replacement part replaces the PFG (paper feed gear), which may cause the problem. This is the first time I had a problem with the Canon printer since I purchased it over 7 years ago. Realign the paper and slide back the input tray. I have a Pixma 5420 and the cartridges are stuck to the right. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. I have an HP OfficeJet G85 All-in-One. This page requires Javascript. Reattach the duplexer to the back of the product. Plug in the unit and turn it on. See if the paper feeds smoothly. Cartridge carrier will not move to the left. Dec 27, 2018 by However, they also work on other models that have LED control panels. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. You might need a flashlight to illuminate areas for proper viewing. Finding your Product Number. Required fields are marked *. I checked "troubleshooting" and followed the steps indicated, but the condition of the carriage did not change. If you have tried all the stepsmentioned in this HP document to fix the issue:- Click here. Along with this, it is also more reliable than modern inkjet printers. the cartridge holder will not move into the space to install the cartridges. Move the Carriage to the left side if its stuck on the right, and vice versa. The print carriage cannot move. Modify your browser's settings to allow Javascript to execute. If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! If it still doesnt work, kindly reach out to your printers customer care for further assistance. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. Set the pace for success with rapid print, scan, and copy speeds. Instead, the print carriage is stuck to the right. . Having it to support existing signout flows. Was this answer helpful? Refer back to the steps in this table after attempting each solution. , Are you tired of dealing with error codes and loud printer noises when using your Epson EcoTank prin I have extra ink cartridges so would love to fix the printer and keep using until my ink drys up! If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product. Dec 19, 2017 by Instead, the print carriage is stuck to the right. Your email address will not be published. Thanks, Oct 17, 2021 by Fill the web-form. A paper jam is usually the reason why an HP printer cartridge gets stuck on the right side. I cannot get the ink carriage to move more than about a half inch. I tried that as well but I put it at the top of the ink and press down and that didn't work. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. . @pelumijnr, i moved my canon ip7240 but is not working, HP ink tank printing queueno obstruction but still error. The print carriage cannot move HP Officejet Pro 6978, First Time Here? Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. Although I was a little leery in manually moving the cartridge. There is no papers jam, no little pieces. This is used for the cartridge alignment process. Reconnect the power cord to the wall outlet. How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. Click to learn more about HP Instant Ink: https://instantink.hpconnected.com/?jumpid=af_5yg8ksd6b3This video applies to the following printers: HP OfficeJet 6950, HP OfficeJet 6951, HP OfficeJet 6954, HP OfficeJet 6956, HP OfficeJet 6958, HP OfficeJet 6962, HP OfficeJet Pro 6960, HP OfficeJet Pro 6968, HP OfficeJet Pro 6970, HP OfficeJet Pro 6974, HP OfficeJet Pro 6975, and HP OfficeJet Pro 6978 printers. It is stuck on the far right side of the printer. Disconnect the USB or Ethernet cable from the back of the product. connections. This did not work, I tried like 15x. If you have been lucky enough to evade this problem until now, its not a cause for relief. the ink carriage will not move. HP INSTANT INK, HP+ PLANS: INK AND TONER. Take out the toner/cartridges Wait 30 sec Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector) Insert the toner/cartridges back into the printer Was this answer helpful? How to fix & put in ink cartridge ? Use the following steps to make sure that the carriage moves freely. The opinions expressed above are the personal opinions of the authors, not of HP. The following symptoms might also accompany the error message: To resolve the issue, try each solution in this document in the order presented. Lydia Davis. I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. Rallie Personal Silvas, John Miller RICHARD MARTINEZ, Lance Brathwaite Remove any loose paper or obstructions that might be blocking the carriage path. @mikaellabrodeth. Good luck, Rosa Campos Disconnect the power cord from the wall outlet. The product is updated (Version 2) based on our popular version one. If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to. Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. Aug 23, 2018 by Jul 27, 2018 by Follow these steps to clear any jammed paper. Remove any loose paper from the input tray and output tray. @billyboby, Why is my green and yellow on printer flash even though I put the ink cartridge are in they are fill G4511 and it does not want to click in my printer canon. I have an HP officejet Pro 9015 and cartridge is stuck on the right side. Gerry Schroeter. We apologize for this inconvenience and are addressing the issue. Check if the paper feeds. Press the Power button () to turn off the product. BCH Technologies. Once carriage has stopped, you can change the cartridge. Free shipping. Trying to clear a paper jam from the front of the product can damage the print mechanism. HP OfficeJet Pro 9018 All-in-One Printer . BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Reconnect the power cord to a wall outlet and to the printer. Sony PlayStation 3 PS3 PS VR PS4 CECH-ZCM1U Move Motion Controller (#374534760059) k***e . I have browsed the forums and done every troubleshooting step, so HP please don't suggest I turn it off and blah, blah, blah. Modify your browser's settings to allow Javascript to execute. BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975 . Example of a printer with an obstruction in the carriage path. Free shipping for many products! Once carriage has stopped, you can change the cartridge. "They" are not moving back to print and "stuck" on the right hand side. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . Aug 18, 2022 by Jan 22, 2020 by What to do if your printer prints blank pages? Officejet Pro 8012 document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 1-855-969-6465 Apr 10, 2020 by Description. Plug in the unit and turn it on. The opinions expressed above are the personal opinions of the authors, not of HP. Windows 11 Support Center. I can move the gears to lower it which frees the carriage but as soon as it resets it sticks again. Warning: kathy04email. Some of the symptoms that can tell if you have an ink cartridge stall on your HP printer include: Once this happens, the printer may produce a grinding noise as it tries to move the carriage. Would love to ad a picture. Hello Etan! Contact support@bchtechnologies.comMore support options for your printer device are available at https://support.bchtechnologies.comContinue the Conversation: support@bchtechnologies.comFACEBOOK: https://www.facebook.com/bchtechnologiesTWITTER: https://twitter.com/BCHTechnologiesINSTAGRAM: https://www.instagram.com/kevinatbchLINKEDIN: https://www.linkedin.com/company/bchtechnologiesTIKTOK: https://www.tiktok.com/@kevinsinknmoreSHOP NOW: https://bchtechnologies.com About BCH: BCH Technologies is an innovative company focusing on ink and related products. During a print job, the ink cartridge carriage stalls in the printer, and a Carriage Jam or E3 error displays on the printer control panel. Officejet Pro Security Screwdriver Bits for most HP Printers. It appeared my ink cartidge carriage was stuck. Ron Washington, couragedeleon I found a hair rubber band that had gotten lodged under the roller pins. @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism. Copyright 2023 HP Development Company, L.P. 'Clear carriage jam and press OK to continue'. The Print Report menu displays, and then the product prints a self-test report. Luckily, before I did too much damage I saw there was a small access to the cartridges directly above them in the printer frame. Wait until the Carriage stops and become silent before you proceed. Cannot move cartridge, brand new you can just imagine such garbage. It sounds like the cartridge is binding the carriage. The Virtual Agent is currently unavailable. The HP 842c was introduced in 2000. :-), however since yesterday it is printing alot of double letters and lines. Does your print carriage stuck on the right of the printer (service station)? Realign the paper correctly and adjust the Input Tray accordingly. This is used for the cartridge alignment process. It has been a while since anyone has replied. I also have this problem, and although I can see what is causing it I dont know how to fix it. Then, after a few minutes, plug it again, turn it on and see if it will work. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. I also tried this several times and it didn't work. I wish somebody could help me on this. Reconnect the Power cord back into the electrical outlet and then turn on the printer. We use cookies to ensure that we give you the best experience on our website. Do not remove jammed paper at this stage. Please wait while we gather your contact options. Save paper and conserve resourcesconsume up to . Hello Sue! Turn off the printer, and then disconnect the power cord. Don't remove the paper that was starting to print. To confirm your warranty status, go to HP Product Warranty Check. They might have multiple options to help you with this. YAY! Whether it's powered on or powered off, the carriage. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:10 Reset the printer07:11 Service the printerThis video shows how to fix a carriage jam in HP OfficeJet Pro 6900 series printers. Unplug the unit and physically move the carriage to the center. @fatynfauzie. Please try again shortly. @michael75575. Jul 22, 2020 by This chip drives the printhead to print. Service or replace your HP product if the issue persists after completing all the preceding steps. We apologize for this inconvenience and are addressing the issue. Next step is I have to clean the cartridge head. If any labels are missing, locate them inside the product, and then remove them carefully. Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Officejet Pro 8013 Try and check if the Carriage can move fully through its path by softly pushing it from side to side. HP recommends plugging the printer directly into a wall outlet. the ink cartridges came with the new printer. Remove the rear access door. Dynamic security enabled printer See all Specs. Does your print carriage stuck on the right of the printer (service station)? The error message shows \"Carriage Jam. If the problem persists, move on to the next solution. Bits: S2 Do not touch the copper-colored contacts or ink nozzles. I had this same problem and was ready to tear the printer apart to access the cartridges. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. Examples of a cartridge access door Make sure the carriage is not obstructed by gently sliding the carriage side to side.
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