I'm based in the UK I had two items sell on the same day, both with InPost delivery. The item's condition was misrepresented. Loophole on eBay! I suspect someone may have been tampering with mail and package in the delivery system. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. 01:24 PM. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. The other thing that is suspect is their account was created the day they ordered the item. What would you do? Someone did this to me a few months ago. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Or just take back the item. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? For example, they may ask for cash, bank transfer, check, money order or even gift cards. If so, it's definitely not a package I've sent out. @deala0621:There's no point in contacting Canada Post, or USPS. Or is it possible it was mixed up with a different package? However, for large packages and certain types of express service, UPS is the cheaper . Our app will file a claim in your stead, saving you time and a potential headache. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. I have had my hosting company check everything their end and they say all is correct and working ok. I asked the buyer if the package he received was damaged or opened. . Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. But they said flat out "we don't mix up packages" and reiterated. You send the item promptly but days later you find that the check bounces, leaving you with nothing. You're not supposed to be liable for anything that happens to it after that. The scammers will also ask for your PayPal email address. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. They never sent it back. Or you can specify that the addressee must sign for the package or letter. I talked to manager and simply were told nothing can be done. on In this case, the purchase may be completed without flaw. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. 26-05-2020 Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I swear. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Seller deleted listing immediately after purchase? or the buyer? Offer to send the copied forms to an ebay chat rep. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. The online auction site launched in 1995, and scammers have used it ever since. Remember to be persistent when you are in the right and can prove it. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. CHAPTER XIII. 26-05-2020 They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. 1.6K 17K views 1 year ago Every so often mistakes will happen. I manufacture them myself and sell for only one price. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. i think someone is trying to scam me like this to. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. It was already on the way. USPS. 06:46 AM. But if he has balls to carry on, follow up with post master complaint. Do not refund first and try to appeal after. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Am I supposed to follow up with Royal Mail or it is now his responsibility? ive had power sellers defraud me for a 50 cent lowes coupon. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Aamzon advised we can do what we want. The buyer has since responded and accepted that it was delivered somewherebut not to him. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Both early political pieces. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. This months episode of the eBay Seller Spotlight podcast is live! They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. This is why I take photos of the item with the eBay paperwork. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I never sold a necklace on ebay period, and never saw that one in my life. So eBay accepted the return. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. There is undisclosed damage to the item. I stopped shipping to Canada because of customs problems. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. I would do that myself in those circumstances. And while I'll be cordial, it doesn't bode well. Never sold on Ebay before. That photo looks like your shipping label stuck on top of another shipping label. And third, we started to build PayPal's business off eBay. Save the case number that the USPS gives you. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. PayPal Seller Protection exists to help sellers trade confidently on eBay. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Then gets mixed up on which item was wrong. The unofficial eBay subreddit. I have no idea how to get on the phone with a live human being? Here are some of the most common ways eBay sellers are scammed. Remember that if an offer looks too good to be true, it probably is. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Two moths ago, a parcel comes back. Powered by Discourse, best viewed with JavaScript enabled. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Yup pretty much. 01:37 PM, on Most of them are happy new year banners being returned in Febuary. Once they have the code, they disappear and make off with your gift card balance. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. I'm not sure where I stand on this now. I agree with that. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I sent a seller an offer on an item and she accepted. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. - edited Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Its ok but I like the darker one you had in your listing. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. It's so unfair to write eBay sellers off like a bunch of cheap scammers. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Example: The listing said "new," but the item was clearly used. They aren't. "That picture shows different items rather than what I sent. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I can't really remember what specific package I mailed it in. Record any serial numbers or unique codes. Has she possibly got you mixed up with a different seller ? The law spells out how to challenge billing errors. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. It should not have. e-bay couldnt give two hoots for sellers as long as they are making money. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago I ended up having to give a refund in fear the buyer is going to give me bad feedback. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. As per the returns policy you are within your rights to refuse it. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. At first, it might seem foolish to pass up a generous offer, but often its a trap. I had been using half sheet sticky labels for almost a month before sending out this order. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? The item is missing parts or features, and this was not disclosed. To get a refund from USPS, your eBay buyer can: Submit an e-form. I take pics and and email amazon all the details of before and after and the condition it is come back - My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. You would want your copy to be short and engaging, informative but not stiff. This is what people are doing nowadays, so selfish. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. The thing to remember is that these slip up were t. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Select Order Not as Described. New replies are no longer allowed. The final resort is to submit a missing mail search. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How do i handle this? A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Some of this advice may be second nature to you, or may not apply to all sales. Copyright 1995-2023 eBay Inc. All Rights Reserved. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. - edited But so far no response from buyer. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Explain it to him like you explained it to us. Otherwise, you can also restart the laptop just by pressing the power button. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? The item I sent out was also tagged, this one is not. Otherwise she wouldn't have bothered. I did buy the shipping label through ebay. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. did said person say they woud send you the motorcycle and the title and then you would have to pay? BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. How do they sell my exclusive manufactured trademarked product for lees than I do?? Choose "have us call you", that's the best option these days. Cause his photo shows a like kind of item but not the brand or pattern I sent. I know I have to send the refund regardless, right? to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Omg I JUST heard that same story!!!! Person buys 2 things. Plus get a receipt from USPS. Phone eBay and they said I should have tried harder. "Hi. If you find an item on eBay that you think is fraudulent, report the listing directly. I sell on Ebay myself. That necklace couldn't have come from me. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Dial 1-800-275-8777 and explain the issue to USPS customer service. You can always appeal later. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. It seems I have no time to inquire. So it sucked having a negative mark on my account but it was the only thing I could do. Press question mark to learn the rest of the keyboard shortcuts. In most cases, the refund takes 3 to 5 business days to process. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. The most common dispute for a scammer is the "not as described" dispute. That has happened to me. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. eBay will not assist with a transaction that occurred beyond its purview. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Always think like a big retailer. That is not the package i sent your cosmetics in. Tune into our last eBay for Business podcast episode of 2022! Its unfair they side with the buyers all the time. The buyer will pay with a fraudulent check. It's tough dealing with customer service when they're all Filipinos who don't understand or care. I've taken back an item I never sold lol. 11. It sucks. Strictly No RETURN NO EXCHANGE policy. Sucks!! 04:18 PM For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Put your blame where it belongs with Chinese sellers! You can request that the buyer send the item back to you immediately. Heres how. That's why I thought maybe they mislabeled. When a buyer wants to return an item and be issued a refund, here is what you do first. Do I have to go ahead and refund no matter the circumstance? Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. All rights reserved. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . The buyer pays quickly, and you send the item without concern. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. 26-05-2020 Tip By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So Im hoping he doesnt return anything. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Anytime I can create with the Stardream line, I jump at the . Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. what is beyond infinity most expensive car ticket. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. This sounds exactly like the issue Im having! These are both things ebay phone reps suggest. I did all of this. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Hey Im kind of new to mercari and Im really nervous. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. . The Fragile stickers could have been added at the GSP. You can chat with other sellers about anything to do with running a business on eBay. But I would think it is more likely a customs thing. Can Usps Tracking Be WrongPost Office have such a horrible . I guess it depends on whether the item they are sending back is worth paying the shipping on. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Create an account to follow your favorite communities and start taking part in conversations. Am I protected against negative feedback in this scenario? Parcel comes back, buyer is less than helpful, I refund, get a neg. Create an account to follow your favorite communities and start taking part in conversations. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. All items are made out of High Quality fabric. Welcome to the Selling board! As you say, I would explain to the buyer that different computers and devices show colours differently. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. by asking the buyer questions or calling the post office? Contact postmaster and file mail fraud. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. I agree. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". There's usually another new label then. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. 26-05-2020 If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. If you play nice, they will just tell you that it's too bad and part of business.
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