In the example, a Suggestion Record producer is being created. February 27, 2023 . How would you go about changing a catalog variable label on a catalog task? The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. If you walk through that reference, youll notice that sc_cat_item_option is empty. Hey Guys I am attempting to rewrite the label if a user has itil role.. You can create Service Catalog record producers directly from a table record. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. It seems like this code doesnt work on the new Service Portal? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Your method avoids having to populate anything in the record producer at all, but youve got to have a business rule on each target table. Populate record producer data and redirect users. 2015 Locate any record in any table, by . Ill provide an update when I figure it out and if nobody has already posted it. Thanks a lot. Im trying to apply this script to change the slush bucket labels (left and right), but nothing Im doing seems to work. This is certainly possible, but it depends on how you are including those variable values in your email. An incident has been opened for you. This script just changes the label client-side so theres no access to it when youre using the server-side record producer script. This value can then be used for reporting or other purposes in your system! Here's how you can toggle the display of the help text for variables in your service catalog. Use catalog item add multiple items to cart and generate request and multiple RITMs. Over the [], By Crossfuze Admin|2018-07-09T14:59:55-05:00January 26th, 2012|Categories: System Definition|Tags: Export, Order Guide, Processors, Record producers, Service catalog, UI actions|, This post comes in response to a request I received from some of my colleagues at ServiceNow to be able to export a catalog item definition to XML and transport it between instances. The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. I just updated the code above with some versions that should work better. So for example. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. This was just what I was looking for, thanks for sharing. Only do this for a few Categories for the time being. Another thing is that someone suggested merging the business rule script into the client script in request and sc_task tables. Thanks Harry. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? The primary difference is in the way the elements need to be selected from the DOM. Condition: current.script.indexOf ('Force population of record producer') == -1. If youre going to use this a lot I recommend setting up a global UI script with the following function. Give it a try and let me know how it goes. Navigate to Service Catalog > Catalog Definitions > Record Producers. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the Good to have a couple of choices! function onLoad () {. . Please help. Thanks for closing the loop on this. The difference between the phonemes /p/ and /b/ in Japanese. } The answer is client scripting. Label backgrounds vary, but you should be able to get it to work like this. Please note that you will need to manually update every record producer in the system that you want this to work with in order for the producer script to be updated as necessary! This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. We had to take Calgary Patch 3 to resolve this issue. Use Record producer it only creates a single record on target table, I would use a catalog item when you want to generate a request, complete with a workflow, approvals, tasks, etc. Can you point me in the right direction? Because it wouldnt work in the popup anyway, we might as well cut down on the processing in that scenario. Because of the way this works, it will replace the link as well. I tried just using the variable set field name and no joy. For instance, say a form section is captioned A/B and it displays as such when tabbed. Is there a way to change the label dynamically on the basis of some other value. I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. Catalog item and Record producer are two fundamental of service catalog in servicenow. That comes from the prototype javascript framework, which is bundled with ServiceNow. Ive updated the code above. access of field label? Absolutely. Now you know why I didnt include it in the examples :). Lets create a new one. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. What is the correct way to screw wall and ceiling drywalls? I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Did you make your solution work in Service Portal? Letting users select categories may be specific to the scope of the clients work. This is a lot more helpful. Awesome! The post Certified Diversity Recruiters appeared first on Crossfuze. More customization options are available. Any help you can provide would be greatly appreciated. Keep it up. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? It is possible. Ive done some testing with it to see if I could fix it, but it looks like its not a simple workaround. The only way you could get to it is if you used something like an onSubmit client script to put the label value in a field so that it would be available to the producer script. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, How to get Form's field values in ServiceNow Workflow Run Script, How Intuit democratizes AI development across teams through reusability. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). You should be able to change the table label of a form (the first form section label) with a script like this. Thanks for checking into it I really appreciate you taking time to look at it. Is there anyway to get this working on the mobile app (or something like it that will work there)? How do I get the current date in JavaScript? http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Summary_of_Requested_Items, This is what we use in our email template which may help with not passing empty variables. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. Advertisement Coins. Thanks for sharing! Hello Mark, Is there a fix for this? Record producers provide an alternative way to create records through the service catalogue. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. What is your opinion? Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request The alternative would have been to remove the dom reference and replace it with glide. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. You might check your browser error console to see if theres anything there that would point you in the right direction. I search the glide system class documentation but could not spot it?? Client-side gets them via g_form.getValue("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables[fieldName]). This was super helpful for a form Im building. Subscribe to get the latest news, events, and blogs. How to get the children of the $(this) selector? Continuing on from the example above, the 'Make' variable . The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. What kind of script object are you coding here? Asking for help, clarification, or responding to other answers. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. When the record is submitted using a record producer, you are redirected directly to the generated record. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Hi All! /* Join the variable values together into a string */ The answer is client scripting. Love this functionality. Not the answer you're looking for? As explained above, the key to making this work is a display business rule. Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Ill see if I can recreate the second problem Im having and submit one for that too. Ok, any idea how to do that? My users certainly enjoy it. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Good question. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. From the ServiceNow Wiki, here is some documentation to read before you start building your report. } Ive added that to step 1 to clarify. Option to customize record producer using , Often a simple and straight , less customization. 2K subscribers Variable set in servicenow is a collection of variables which is reusable and we can use variable set in multiple catalog items and order guides. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. We have a global variable set for attachments with a real generic label Please attach any pertinent data. Thanks for contributing an answer to Stack Overflow! *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. Often times theres another script or form element thats causing the issue. I tried using below, but it didnt help : Is it possible to change Field Label in List Layout? Ive just figured it out with some hints from your other post. gs. ERROR at line 3: Expected ) to match ( from line 3 and instead saw ;. I got your initial script to work changing a variable label on a catalog item. You can also view the icons within. When the user submits the incident I would like to grab the modified label and insert it in the incident description. Records created from a record producer has empty variables values. Check out my updated script above. Heres an example script. Thats handled in the else statement in the business rule script above. The problem is that g_scratchpad isnt available to the client as it should be. . Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Use the Data panel to see the variables and variable data types for a flow. Sign-up to get the latest news and update information from ServiceNow Guru! The values populated in one field can determine the values in another. You can also view the icons within. I dont know of any reason why it wouldnt work. Thanks Mark,,, arrrgh BTW, why do you use the condition: !RP.isPopup() in this Display BR ? Keep it up. labelElement.next().style.backgroundColor = color; I am trying to push some of the field labels into another field, field name(column name) is working fine but unable to print field label. //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! 0. This will sound strange but what about form sections? You did such an amazing job. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Next, select the referenced Form Mapping using the drop-down on the 'Use Key . It is not working in Service Portal. Seems to be barfing once it gets to the first &. Other times you'll need to do a GlideRecord query to get it. Great Solution Mark! ServiceNowVariable2Version: Rome VariableCatalog Item I stumbled across another way recently. While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. WARNING at line 13: Use the array literal notation []. Mark, In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. I've created a 'changeFieldLabel' function for this purpose. I have been racking my brain on trying to get it to work on the sc_task table. I havent seen or heard of this issue. The table structure and element IDs are different in the service catalog. One thing to watch out for are any fields that are still marked as mandatory, if the fields get hidden by the client script, the record may not be able to be modified. I notice this works for variables that are not within containers. Now this is how these two look in the portal: Lets navigate to the sys_choice table. If you need this to work for non-task tables, you can simply create a duplicate business rule there. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Hey Mark, is there any way to add a label in the form sections just like a label on catalog request page.. One of our clients wanted to differentiate the fields by adding label, please help me out if there is a way to do so. For a variable, the label of the variable is returned. There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. My line 3 is the if statement ending with the opening curly brace. Ive tried this function call, but to no avail: changeFieldLabel(variables.requested_for, Requestor); Unfortunately, ServiceNow hasnt given us a good way to get at those variable elements on the standard forms. i.e. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. var v; This is excellent thanks so much for this. Ive updated the instructions above. Color and styling is even more problematic in this case so its not included. Well done. I dont have specific code for that though because it will depend on how your UI macros are constructed. How to hide those. Im wondering how I would make the required asterisk show on the field? Ive written before about how you can quckly export and import data between ServiceNow instances using the XML export/import context menus. I think the problem is that youre trying to use this on a field that includes a hint and URL link in the label. This should work better. Cheers, Mark. Time arrow with "current position" evolving with overlay number. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. ServiceNow - Dependent Variables on Record Producer in Service Catalog. In addition to empty variables, is it also possible to hide specific variables? Record producer will be. I see what you mean about the scratchpad on the demo site. Is it a known issue or I have to do something else. Its not being set up properly at the client though. Disregard my inquiry I was able to fix the issue by shifting my title from the Variable Set to a Container Start, and then marking the container start as not global. Technically talking, both have different setup and architecture. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Catalog Itemwill end up in opening a request and request item and attaches a workflow and catalog task, approvals, Record producersimply insert a record in the selected table. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Adding a lines like. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. If youve got additional tables that dont extend task, just repeat the same step there as well. Why is it so? Ive also added a semicolon to the script. Even the most proficient developers need reference material from time to time. SetDisplay should work on forms for variables. Im just spreading the love. This configuration can be accomplished in a few simple steps as shown below. The visual representation of a variable in the Flow Designer user interface is a data pill. Check out the top of the comments section here for some code to get you started. Nice, I wasnt aware of this. Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. If you want to try hiding variables whose default values have not been changed, then you can modify the script like this Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. Automatically added by "Force population of record producer used" business rule. 4 hours ago Record Producer.A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records.. See Also: Free Catalogs Show details I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. How do I get the value of text input field using JavaScript? For several script types the RITM Glide Record is available as JS variable 'current'. Heres a quick example that should allow you to change the variable set text. They are only empty from a visual standpoint. Keep it up. Once you have this entered click Submit. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Variable attributes: ref_qual_elements=category . Thanks in advance. Well want to store the record producer value on each target record that is created. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. .. your suggestion worked perfectly! New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. /* Put all variable values and labels from the variable pool into an array */ This was just what I was looking for, thanks for sharing. as a result. Lets discuss the basic differences between both terms in a tabular form. Nice work!, What does the $ & $$ means in above script? g_scratchpad.emptyVars = emptyVars.join(,); Attachment Variable on Record Producer not working. Question asks for Record Producer, not for record created from Record Producer hence answer is B Thanks for your post on this!! Ive created a changeFieldLabel function for this purpose. However, Im having a hard time wrapping my mind around turning it into a callable(within another client script) or global UI Script. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. Why are non-Western countries siding with China in the UN? An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). I have made a few adjustments to Marks UI Script to achieve the underlined text. This works just as well: Ugh. Here we created a new choice with the following. Unfortunately, links in labels will be overwritten with this approach. I know your script works for others, so it must be something within my implementation of sc_task. With a client script you can target any field on the form and modify its label. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Please note i dont want a HINT when i am actually selecting a value from Drop down ( i know we can just add Hint in this case). //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule How can i perform it . When the Category changes, the Sub Categories are populated as they should. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. I get the value with g_form.getValue(variables.city2) and setVisible is working for the variables. Please keep in mind that simple is generally best with ServiceNow. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I have tried the script. A record producer asks the user a series of questions that can be used to generate many records at a time. Here we learn how we can leverage variables from Catalog Items or Record Producers in #ServiceNow reporting, business rules, slas, notifications, and scripts. Looking for #ServiceNow talent or opportunity? Oftentimes it is more desirable to []. It worked from Global Application :). Triggers and actions create and populate variables. Works find for one column layouts. Well done. Your question is outside the scope of this article. From the ServiceNow Wiki, here is some documentation to read before you start building your report. It doesnt have any effect on the approval summarizer as far as I know because client scripts dont run there. This was just what I was looking for, thanks for sharing. Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Maintain items is an application module that lists a few types of request items like catalog item, record producer or ServiceNow record producer variables script, standard change templates, software catalog, hardware catalog, etc. Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. Get all unique values in a JavaScript array (remove duplicates). In my case, I wanted a user to be able to create sprints for a project. Again a great solution. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. You cant do this using this script. The post Certified Diversity Recruiters appeared first on Crossfuze. This is great. The reasons you might want this sort of Record producer simply insert a record in the selected table. Hi Albert, Record Producer ServiceNow. Variables to collect data for record producer fields. Mark, any chance something like this could be done to a change the name of a list view column header? You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Does a barbarian benefit from the fast movement ability while wearing medium armor? Find centralized, trusted content and collaborate around the technologies you use most. is just going to return the string value of whatever field you're asking for. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. Ive written before about different ways that you can solve one of these challengesmaking the variables read only, so that they cant be modified after the initial submission through the service catalog interface. Fantastic, this is exactly what I needed to give the users visibility into which type of Service Creator task (in a category) they were seeing in a list. Thank you for taking the time to read this, I hope this can be useful in the future. They are still appearing although the visibility has been set to false during the form-filling process. function hideEmptyFields() { I wanted to post an easy way to do it . Description. If its not working for non-admin users Id guess its probably a client script conflict of some sort. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work.