Cover the charge based on American Dental Association Guidelines which include pain. We have also earned National Committee for Quality Assurance (NCQA) Accreditation in Credentialing and Recredentialing*. When the the dentist told me that, he also said since I told him I could not afford that, that he could do for me a lower dentures since I already had my upper dentures. Talked to Caresource/medicaid with my symptoms and the oral surgeon said the top 2 need to come out and are surgically able. MCNA is a provider friendly program. I can not understand how an insurance company can take your premium payment every month but not provide coverage. stream
It also offers vision insurance. Then they denied my insurance claim saying that Aspen is not in network. ), unsupported, overstated or unallowable expenses in 2017. She said that she would have to contact Healthfirst to see if they would pay for the dentures then they could reimburse me for that amount. Gonna try Humana. Since I being with plan I have not satisfied with the proper help and being addressing this for months and nothing has being done for the most part, I have yet to get my teeth looked at. Web dentaquest is committed to improving oral health care for all. Last fall through to this January, TDMR received a deluge of unsolicited complaints regarding problems with Medicaid dental managed care organizations. Visit https://dentaquest.com/state-plans/regions/louisiana/or call 1-800-685-0143 for more information. DentaQuest is the leading Medicaid dental administrator in the nation. Liberty has been actively administering dental benefits in the Sooner State since 2018, according to its website, and currently provides dental for the HMO CommunityCare. Welcome to Our Web Portal! Take Our Survey February 20, 2017 UPDATE, March 2: Survey is now closed. Told her my daughter had to be sedated. Last week, a group of medical organizations in the state including theOklahoma State Medical Association, Oklahoma Dental Association, Oklahoma Osteopathic Association, Oklahoma Society of Anesthesiologists and the Oklahoma chapter of American Academy of Pediatrics filed a lawsuitwith the Oklahoma Supreme Court requesting an injunction to stop privatization from moving forward until after the Legislature has weighed in on the matter. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Liberty Dental approved it all, $5, 000 worth of dental work and a coule of months later DentalQuest gets the contract. Desired outcome: Compare ratings, reviews, salaries and work-life balance to make the right decision for your career. DentaQuest employees rated their Positive Business Outlook 20% higher than MCNA Dental Plans employees rated theirs. We sincerely apologize for your poor experience with 8 yrs,when it use to be 5yrs to receive new dentures, I need as much of the $6,000 to be reimbursed to me ASAP. I broke my denture completely in half and was told on 12/272020 by DentaQuest that I did not have coverage for a denture replacement. I kept asking pertinent questions because I didn't believe this practice could do sedation. 1.3. Their contract requires adherence to detailed grievance and appeals requirements. About 16 percent of 1 and 2 year olds had a preventive visit. Copyright 2023 Louisiana Dental Association. MCNA is dedicated to promoting high-quality and cost-effective oral health by increasing access to dental care for the public. I spent over a month fighting this battle. Been in pain for months but can't get help with this insurance because NOBODY WANTS TO DEAL WITH THEM! someone did not do their job and it causing me problems. Click here to learn how to turn on JavaScript. Message DentaQuest through secure messaging. DentaQuest and MCNA Dental administer the dental benefits for eligible Medicaid recipients. My name is Tyshondra Barnes I being under DentaQuest plan for about two years and it under Humana. endobj
So I took it upon myself to contact Healthfirst member services myself. The dentists they do network with are so overbooked and can not get me in for over a week for a DENTAL EMERGENCY. Eligible Members may receive one $10 Walmart gift card for taking the following steps if they have had to visit a hospital emergency room for a dental related issue: 47% of employees would recommend working at MCNA Dental Plans to a friend and 36% have a positive outlook for the business. The x-rays submitted show the problem clearly on there but apparently not to Dentaquest. On Thursday June 3rd and Friday June 4th I an appointment with Elida Dental Care 94-38 59th or 94-49 59th street [protected] I was given an external referral because all 4 of my wisdom teeth are impacted, bone on bone and need removal from my dentaquest dentist. (Update: This article was updated to include SoonerCare dental benefit usage statistics at 10:30 a.m. Thursday, Feb. Today I received a notice Jan. 12, 2022 I had my teeth cleaned and x-rays, because I just found out that I have cancer and wanted to get things taken care of before cancer treatments. Rick Perry joined, Cockfighting fight turns back time at Oklahoma Capitol, The awkward family affair of Gov. Desired outcome: Our Kids Zone contains interactive dental games, quizzes, downloads, videos, and more! Adequate correspondence with Dentaquest. MCNA Dental Plans has an overall rating of 2.7 out of 5, based on over 73 reviews left anonymously by employees. Preventistry is their inclusive approach to care and expanded access built on partnerships between patients,. Getting regular dental care will help keep your teeth healthy. We are trying to get a new dental provider because her past dentist closed his practice. Crooks! Dental Implants vs. The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The directory is always current. Can be used to buy the following: o Healthy foods to improve overall oral health. Privacy Policy, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Tumblr (Opens in new window), Oak Brook dentist James DAlise took thousands for dental care, implants; charged for operating without license, Texas Did Not Ensure That Its Managed-Care Organizations Complied With Requirements Prohibiting Medicaid Payments for Services Related to Provider-Preventable Conditions. Honestly the coverage is similar to when I had full fledged dental insurance way back when companies actually had . Delta Dental specializes in dental and vision insurance. In February 2020, former Texas Gov. I was only sent $19.00. The audit also found that DentaQuest did not routinely review, monitor and remove unnecessary accounts that have access to Texas HHS agency sensitive or confidential information.. Reproduction or republication strictly prohibited without prior written permission. We have been in business for nearly 30 years, and over 5 million members across 8 states trust their smiles to MCNA! Seriously? Sandra Markley this needs resolved. DentaQuest is the worst company Ive ever tried to deal with. I want her approved for this surgery immediately so she doesn't suffer more or age out and the insurance be cancelled. The site's search ability has been disabled. We currently operate in more than 30 states serving over 25 million members, the majority of whom are in government-sponsored programs. Plus, he was 2 hours away. Dont use them if you have Medicaid, just use Dentaquest. I completely forgot that Healthfirst would cover the dentures that I wound up paying all my $6,000. During December of 2020 my jaw began hurting severely along with my neck, shoulder, arm, and hand. The anticipated go-live date for the dental program is July 1, 2014. What do we pay this company for? As of 7/2021 Wellcare is now stating that it is up to Dentaquest and has sent me another reimbursement form to fill out. I never hardly use my medicid, when I called and tried to get a new set,they told me 1 set every 8 yrs,which is absolutely ridiculous, because anyone knows acrylic dentures do Not last that long,another crooked company, please let me know about any lawsuits being filed. 1 0 obj
DentaQuest Insurance Carriers MCNA Dental Plans Insurance Agencies & Brokerages Salaries DentaQuest has 510 more total submitted salaries than MCNA Dental Plans. Rick Perry joined MCNAs board of directors as vice chairman and chiefstrategy officer. DentaQuest and MCNA Dental are the states managed care organizations for dental Medicaid. 18. The Facts About the Medicaid Orthodontic Scandal 2007 to 2012, Judge Overturns Conduent Insurance Fraud Jury Decision, New Trial Ordered, Houston medical center fined $21 million for Medicare fraud scheme, Texas HHSC actively recruiting additional staff ahead of Medicaid redeterminations, State medical board chair Dr. Brian Hyatt resigns, faces Medicaid fraud allegations, Texas Dental Workers Win Back Wages Over COVID-19 Concerns, Texas Lost 5% of Medicaid Dentists While Child Enrollment Increased by 26.4%, Attorney General Ken Paxton agrees to apologize and pay $3.3 million to whistleblowers in settlement, OIG Audit Finds United Healthcare Inaccurately Reported $8.1 Million in Overstated Expenses, Conduent Strikes Again! The rating was last updated on 02/06/2023. Compliance vs customer service . You can choose a dentist from MCNA's online Provider Directory. Extra services offered by each plan are also listed. Mission: At DentaQuest, it's our mission to improve the oral health of all and achieve a nation free of dental disease. This last claim I was also never contacted of this denial via mail or oral surgeon office after waiting 2 months. I called around June 5th, I was told when I called, that since I had no where else to go, that I would be reimbursed the full 100%, $165.00. DentaQuest MCNA Dental UnitedHealthcare Dental To ask about services or dentists: 800-516-0165 844-350-6262 877-901-7321 . After this experience with DentaTrust, I'm afraid of their dentists. I called the member services number and had a great experience. I want my money back. Please try different search terms. If I could leave no star I would 100% the worst provider out there and I see why most places do not network with them! SoonerCare is the name for Oklahomas Medicaid program. Check member eligibility status. I then called my dentist to schedule the work which was done on 03/30. 2 0 obj
Don't gamble with your child's oral health, give him or her the same high-quality care other kids get! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Ask anonymous questions on Fishbowl and get real time answers from DentaQuest and MCNA Dental Plans employees and others in your industry. Even though I am still getting no relief from the pain, I learned that I am not alone in this. Dentaquest stated that they never received the form from Wellcare. In the past, a case management rep was supposed to call me and I have never gotten a call. Well my dentist sent out my xrays to DentaQuest to get approval and they denied the crown because the X-ray didn't show top or bottom of tooth. Submit claims and authorizations. The dentist took x-rays and discovered that there was indeed a severe infection under the very last, bottom molar. After numerous phone calls back and forth to both DentaQuest and Wellcare. They don't answer the phone! The dentists that take it, aren't board certified, which a dentist told me is mandatory to even be one. In addition, the crowding due to these teeth are causing debilitating migraines, which caused her to miss a lot of school. endobj
. Call DentaQuest at 1-800-516-0165, MCNA Dental at 1-800-494-6262 or UnitedHealthcare Dental at 1-800-822-5353. In a response to theaudit, MCNA said, Considering the scale of MCNAs contract with HHSC to administer dental benefits forapproximately1.5 million children enrolled in theMedicaidand CHIP programs, we believe that our strong financialcontrols and adherence to HHSCs Cost Principles are evident in the result of this audit.. All dental services will be provided through a dental plan. Are you kidding me? Trust your gut and ask people you know about their providers. The initial contracts, which start in June, will last for a year with an option to renew for five years at the discretion of the OHCA. I had tooth #30 extracted due to a fracture which had formed a large abscess. <>/Metadata 317 0 R/ViewerPreferences 318 0 R>>
the same approved message is on the automated machine I have temporary crowns in my mouth and now I am not sure if or when this will get approved. Wisdom Teeth Impaction - "not medically necessary". MCNA is dedicated to promoting high-quality and cost-effective oral health by increasing access to dental care for the public. The site's search ability has been disabled. Dental Services Effective January 1, 2021, the Louisiana Department of Health (LDH) has contracted with DentaQuest and MCNA Dental to provide dental benefits for qualified Medicaid enrollees. Your Internet Browser has JavaScript disabled. After numerous phone calls again in 6/2021 and 7/2021 I was told by both Dentaquest and Wellcare that since I went out of network the claim was denied. I filled out the reimbursement form and sent it to Wellcare which they received in 2/2021. OHCA senior media relations professional Katelynn Burns said the agencys most recent data about SoonerCare dental benefit usage show that, for Fiscal Year 2018, about 49 percent of children ages 3 to 20 had at least one preventive visit. 60 reviews from WalletHub and across the web. Visit https://dentaquest.com/state-plans/regions/louisiana/ or call 1-800-685-0143 for more information. Web extra services dentaquest mcna dental unitedhealthcare dental gift programs oral health supplies such as $25 gift card for qualifying texas health steps dental checkup:. Blue Cross and Blue Shield of . UnitedHealth Group reviews. View Provider Directory Please call our Member Hotline at 1-855-691-6262 if you need help to find a dentist. The company's Member Advocates engage. DBPs will incentivize members to have consistent appointments and have their teeth cleaned every six months. MCNA is dedicated to promoting high-quality and cost-effective oral health by increasing access to dental care for the public. Wellcare sent me a letter in 4/2021 stating that the reimbursement form was forwarded to Dentaquest. Member # [protected] Remember, without regular dental care, your child's mouth could become unhealthy. Approximately 5/3/2022, I went to a Dentist. I decided to see a dentist before I had those other tests. See all 262 reviews. endobj
The dental contracts are part of the continued roll-out of Oklahoma Gov. MCNA has over 20 years of experience administering dental benefits to our Medicaid, Children's Health Insurance Program (CHIP), Medicare, and Commercial members. Questions to the LA Department of Health about qualifying for dental Medicaid can be submitted by emailing healthy@la.govor calling (225) 342-7877, and the appropriate staff will address any issues or concerns. Your web browser (Internet Explorer) is out of date and no longer supported. The rating was last updated on 08/19/2022. Our network of dentists and oral health specialists is comprised of fully credentialed independent providers dedicated to superb clinical outcomes. I being having issues this plan in regards to helping me find a dentist in addition, That covers this plan . New Orleans Dental Conference & LDA Annual Session, Calendar of Statewide Dental C.E. switching my insurance provider for sure this is enough they deny everything! This is a real mess and has caused me anxiety when it shouldn't have. <>
Come to find out, nobody takes this insurance. I started to get scared and did not know where to turn. o Oral health supplies such as The rating was last updated on 08/19/2022. are these two dental plans scammy? Our network of dentists and oral health specialists is comprised of fully credentialed independent providers dedicated to superb clinical outcomes. hbbd```b`` "-A$q:2^,, rRd?b Ls? h{Hh&30Y> 0 :]
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she informed me that I could not get all my money back because they had already started working in my mouth. The rare time someone does answer they pretend to have a bad connection and hang-up. After the $1300 crown was in place, I paid my portion 50%. For complete details on the scope of this review, visit www.ncqa.org. I called them in July of 2021 to verify that I was covered. Steps to help you pick your Dental plan: Look at the Dental Plan and Program Information page to see the Florida Medicaid Dental core benefits that all plans offer. Combine that with advantage plan partnerships with totally unethical companies like DentaQuest puts a thief in your pocket with little to no recourse. when I called the member # [protected] I listed to the prompts and it said claim [protected] was approved and listed 2950 #29 approved, 6740 #29 approved, 6245 #30 approved, 2950 #31 approved, 6740 #31 approved. An audit completed in 2019 by the Texas Office of the Inspector General of MCNAs services in Texas found the company had charged$777,660 in unallowable, unsupported, or overstated consulting and non-executive bonus expenses in 2017. Texas Awards Company $147.7 million Medicaid Contract in December, Rogers doctor in Medicaid fraud investigation also sued twice for false imprisonment, assault, more charges, Pill Mill Doctor Pleads Guilty to Medicaid Fraud, Drug Charges, DentaQuest Observes National Childrens Dental Health Month With New And Ongoing Partnerships, ADA urges CMS to improve transparency of Medicaid managed care plans, Investigation by Paxtons Medicaid Fraud Unit Results in $1.1M in Restitution to Health Care Programs, Berlin woman pleads guilty to Medicaid fraud, Texas Primary Care Consortium outlines policy priorities for 2023 legislative session, Troy doctor indicted on healthcare fraud, accused of bilking Medicare of more than $448K, Former NBA Players Sentenced For Defrauding NBA Players Health & Welfare Benefit Plan, State awards $187M contract to Conduent for Medicaid management information system, ADA Store releases guide to compliance regarding HIPAA breaches, Pharmacist convicted in $1 million Medicare fraud scheme, News 4 Investigates: St. Louis medical ethics professor on probation for Medicare fraud, Illinois State Dental Society Announces Patient-Centered More for Your Smile Legislative Package, Former Oregon Dentist Sentenced For Pandemic-Relief Fraud, OSU SGA partnered with Delta Dental to provide free services for students, Former Las Vegas Medicaid provider sentenced to prison in fraud case, DentaQuests Cheryl Polmatier Named to Women in DSO Advisory Board, Attorney General Rokita and Team Win $700,000 Settlement over Alleged Medicaid Fraud, The Pill Club reaches $18.3 million Medicaid fraud settlement with California. If you do not know your child's CHIP dental plan, call the CHIP enrollment broker at 1-800-964-2777. I have an adult daughter with Autism. DentaQuest reviews 57 E ERIC BROWN1234 of US Nov 08, 2022 1:20 pm EST 8 yrs,when it use to be 5yrs to receive new dentures It's been 5yrs since I received my first dentures, regular wear and tear has them completely useless. I have a literal rotting impacted wisdom tooth that needs removed and they denied me on some nonsense reason saying the route isn't fully formed like it's rotting in my mouth. We offer many Medicaid, Children's Health Insurance Programs (CHIP), Medicare, and Commercial Dental Plans for our members throughout the nation. When I saw the Dentist he advised me that it would cost me over $50,000. 678.350.8943. Although I learned that the only two oral surgeons that took DentaTrust insurance were more than 30 minutes away. Review claims status. Upload necessary documentation. I am Hi Racquell, My pain management doctor wanted to schedule an MRI of my neck (I have degenerative disc disease). "Work life balance" was the most mentioned. Follow us on Facebook, Twitter, or YouTube for news, special offers, educational tools, and more! Operations for the new contract begin Sept. 1, 2020. I had to put in reimbursement for my money back and I had to email the state on their conduct. Desired outcome: Texas Awards Company $147.7 million Medicaid Contract in December, Rogers doctor in Medicaid fraud investigation also sued twice for false imprisonment, assault, more charges, Pill Mill Doctor Pleads Guilty to Medicaid Fraud, Drug Charges, DentaQuest Observes National Childrens Dental Health Month With New And Ongoing Partnerships, ADA urges CMS to improve transparency of Medicaid managed care plans, Investigation by Paxtons Medicaid Fraud Unit Results in $1.1M in Restitution to Health Care Programs, Berlin woman pleads guilty to Medicaid fraud, Texas Primary Care Consortium outlines policy priorities for 2023 legislative session, Texas Dental Workers Win Back Wages Over COVID-19 Concerns, Former NBA Players Sentenced For Defrauding NBA Players Health & Welfare Benefit Plan, State awards $187M contract to Conduent for Medicaid management information system, ADA Store releases guide to compliance regarding HIPAA breaches, Pharmacist convicted in $1 million Medicare fraud scheme, News 4 Investigates: St. Louis medical ethics professor on probation for Medicare fraud, Illinois State Dental Society Announces Patient-Centered More for Your Smile Legislative Package, Former Oregon Dentist Sentenced For Pandemic-Relief Fraud, OSU SGA partnered with Delta Dental to provide free services for students, Former Las Vegas Medicaid provider sentenced to prison in fraud case, DentaQuests Cheryl Polmatier Named to Women in DSO Advisory Board, Attorney General Rokita and Team Win $700,000 Settlement over Alleged Medicaid Fraud, The Pill Club reaches $18.3 million Medicaid fraud settlement with California. Dentaquest on their site lists that impacted teeth are reason for removal. I have be paying premiums to Dentaquest insurance since January of 2020/ two years. Ready to chat? We have successfully completed an independent, third-party SOC 2 audit by the AICPA of the processes and controls that ensure the security and availability of our information management systems and data. DentaQuest has been a partner to the State of Texas since 2012, providing Medicaid and CHIP dental benefits that cover a full range of care with a focus on prevention and access, and currently serves about 1.5 million Medicaid and 229,000 CHIP beneficiaries throughout the state. Contact us! Desired outcome: DentaQuest Claim/Pre-Auth attached with minor's personal information redacted for privacy purposes. See how working at DentaQuest vs. MCNA Dental Plans compares on a variety of workplace factors. Currently, the SoonerCare population under age 21 [is not regularly] utilizing the preventive care benefit. I filed a complaint with Optima Health and with the State of Virginia. Wholesale denial of everything approved by liberty dental, approve the bridge like the automated system sayas. All of it. "We are honored to support the state by ensuring access to high-quality oral healthcare for SoonerCare members," said Dr. Jandra Korb, dental director for DentaQuest Oklahoma. I was so disappointed that I could not have full mouth implants that Information is displayed first and foremost for the benefit of consumers. The key difference between UnitedHealthcare and Delta Dental is that UnitedHealthcare is better known as a health insurance provider. In support of preserving the integrity of nationally reported data, we have completed an NCQA-Certified HEDIS Compliance Audit and received the NCQA seal of completion, recognizing that our dental quality measures are in accordance with Healthcare Effectiveness Data and Information Set (HEDIS) standards for accuracy. At DentaQuest, we are committed to improving oral health by redefining prevention and care. I called DentaTrust to get help with this and was told in a very, cold, unwavering voice that I would still have to wait. Are Things Better Now with MCNA and Dentaquest? A Dental Plan for Everyone Show less. Yes, Dentaquest is a crooked insurance and must be stopped. It seems as if both companies do not want to honor what the policy states. Refreshing. Both of my kids have dentaquest medicaid and both have been denied medical treatment requested by their dentis. These people are called choice counselors and they provide services free of charge. P.O. MCNA has a large network of general and specialty dentists throughout Texas. I'm still gonna be out of pocket for all these costs that I got this insurance for in the first place. purchase of dental supplies, such DentaQuest also encourages Members to get dental care from their Main Dentist and not in the emergency room. In regards to getting the proper dental plan. In the announcement, the OHCA said these companies, also known as dental benefit plans, will assign SoonerCare members to dental homes in order to increase preventative care and reduce the use of emergency services for dental issues. Privacy Policy, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Tumblr (Opens in new window), The Incredible Tug Of War Over OCare Repeal And Medicaid Expansion, Judge: Texas cant kick Planned Parenthood out of Medicaid. I had a CSR try to help. In addition, it is not the financial institution's responsibility to ensure all posts and questions are answered. The whole Medicare advantage type plan is a scam to take your Medicare payments and replace Medicare with unscrupulous insurance operators. MCNA offers exceptional service to state agencies and managed care organizations for Medicare, CHIP, Medicaid, and also provides commercial dental plans. These certifications underscore our continuous commitment to operating under the highest quality standards in our industry and to ensuring the best service possible for our members, providers, and clients. I dont believe their in house dentists accurately look over claims and often deny very quickly in response. I was referred because of the need for surgical removal, as none of the 4 teeth are ever going to erupt Theyre coming in sideways. After this experience with DentaTrust, I'm afraid of their dentists. Wisdom teeth removal coverage. DentaQuest benefits Find a dentist near you 3 0 obj
You must see an in network dentist (Neda Emad is a good dentist in Rockville who honors the plan). Check benefits. %PDF-1.7
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I had with me $6,000. Dentaquest Liberty Dental Plan of Oklahoma, Inc. MCNA Dental In the announcement, the OHCA said these companies, also known as dental benefit plans, will assign SoonerCare members to. So I called DentaTrust back to get a different representative, which I did By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. DentaQuest is a health care company dedicated to improving the oral health of all. This complaint was posted by a verified customer. In looking at options, I came across this complaint board. I was told that 6 months had not past since last cleaning. DentaQuest denied it saying it is not medically necessary. I called them with the dental office My daughter has to have her wisdom teeth out, due to her mouth being small and the teeth are buckling and crowding her other teeth, which is starting to cause damage. Claim it and get a lot of features. Providers, Grassroots Action Center/Contact Your Legislator, MCNA vs. DentaQuest dental plan comparison chart, https://dentaquest.com/state-plans/regions/louisiana/, View the list of dentists treating I/DD patients. It's been 5yrs since I received my first dentures, regular wear and tear has them completely useless. ComplaintsBoard.com is a leading complaint resolution website on the Internet. DentaQuest, the nation's largest provider of Medicaid and CHIP dental solutions, and TeamSmile, today announced the launch of the TeamSmile Dental Home Project powered by DentaQuest, a nationwide initiative that connects children in need with long-term dental care resources and dental teams. The Agency selected the following dental plans to operate statewide: DentaQuest LIBERTY E.W. You must click on either the "Add" button or the "No changes" button. I live in a huge city, in fact in the midst of two cities only two practices use this insurance for oral surgery. Preventive and diagnostic benefits, including: dental cleanings, exams, x-rays, fluoride, sealants, and more. The Agency for Health Care Administration announced that it will sign statewide contracts with MCNA Dental, DentaQuest of Florida and Liberty Dental Plan of Florida. My contact is [protected]@karas1.com [protected] from WalletHub and across the web. I asked to speak to her supervisor and was told that the supervisor can't change the waiting period! I waited till 6/2021 since that is I was told by Dentaquest in 1/2021 that it would take at least 6 months for my reimbursement. I thought since it was a new year that this would be acceptable and I never had it in writing otherwise. DentaQuest is a purpose-driven oral health care company dedicated to improving the oral health of all. Insurance companies are thieves and DentaQuest is the worst of these thieves. need help dentaquest vs humana one. I am placed on hold and just sit there for over an hour. to the office manager. I used the insurance for a new crown in August of 2021.