First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. As I was trying to speak she would not even have the courtesy to hear me out! Remember any broken or damaged items can't be returned. You do not even have your receipt and they are already screaming "Next!" 5. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. The reason for this is because sometimes on some products the product description is not always accurate on the product. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. WOW! If you don't have the invoice, simply call 1-800-888-0321. credit for $14 and paid the balance of $22 with my Discover card. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I am never shopping there again; so why a store credit??????!! i also have my receipt but dated back from 2019. you don't want to look up the items one the receipt??? I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. I would rather pay more for a better quality item that would be returnable. ross return policy clearance items. 11. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. I'll get all the deals. To my surprise, they gave me store credit!! Refunds. She said that because I'm returning it in less than 24 hours and the system requires it. Ross Stores uses a refund verification system. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I had all tags on the pants I was told without a receipt I get .49 back. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. Ross is the only one which does not return and have rude, disrespectful employees. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. I called BS and made them hive me the full refund. Rather-Be-Shopping.com. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. To maintain our great prices, we keep all aspects of our business simple. Since I purchased it oct 31 and not nov 1 I was not able to get my cash back and had to get store credit that he cant use. Styles, colors and items will vary by store. If you try to return an item without the tag but with a receipt, then we have to check the description. The only way a store can compensate for losing money like that is to raise the prices. I will never shop there again nor recommend them to anyone base on there return policy. Those were purchased on the very 1st receipt where I used both store credit and Discover card. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. They refused because the receipt was one day off. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. Another associate came over to assist her. A valid picture ID (Driver's License, State Photo ID, Passport or Military . They need to have the original tag attached as well. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. However, several new rules apply. I am in fact grateful to the owner of this website who has shared this fantastic However the experience was terrible. I tried to return items bought for my daughters room makeover. If there is no tag, and no receipt, youre stuck with it. You will get your refund in the same form as the payment method. Have never returned anything and we have shopped there for at least 2 years. After I washed them one of them had a small hole in it. Fax: winchester disk was introduced in. She said its over 30 days. Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. :) I will never shop in this store again. You guys are all so stupid and think you're entitled to everything. . Ross gives you 30 days from the date of purchase to return items. Can I return items at the Ross store without the receipt? I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. For current store hours in your area, please visit our Store Locator. Last Name*. The refund will take around 5 days to reflect on your account. The subtotal on my receipt was $35.93. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. They are providing sanitization to all customers and associates. 9. Can I order items online from Ross Dress for Less? i shop at 3 different Ross stores on a regular basis. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. on 7/8/2018 location and bought a shirt, went home and tried it and noticed that it was a bit tight. Refunds will be issued in the original form of payment. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. Their policies are clearly stated on the back of their receipts. No customer should be treated in this manner. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. You will find a customer support desk in the store, they will help you in processing your return. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. It's funny a lot of people, don't read the back of the receipt! If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. This has been a lesson learned to not shop at stores that are not trustworthy. I was like wow he never even left the store, but because he opened it its non refundable. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. Could not returned them. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. It was purchased on 12/24 and returned on 12/26. What happens to merchandise that does not sell? Contract. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. Please do not be upset with the ross employee , we are only following the policy that corporate has stated, as a ross employee we must follow. There are instances where some people allow their children to run and play in stores; children break things. UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. It took her two minutes to get my receipt number. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. The customers can request a return within 30 days. No need to present ID or a receipt or sign anything. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. The Ross return policy can be a little confusing. But what happenes when your store manager doesn't follow that code? When you "rent" items from stores it causes the price of all products to increase in order to cover the loss the store takes on that item. I had a really bad experience today in Ross on Limestone, Pflugerville ! Ended up returning 1 of the items yesterday on 4/19 at around 5pm. Is there any other way to get my belt? If the money is going to be used in the store, why aren't we granted the same amount? This is a very questionable practice that unlawfully collects private information on customers. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. Refund Policy The system will attempt to authorize credit cards against the total of the purchase to ensure that the card has adequate funds to cover the amount of the purchase. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Who trained these disrespectful, unproffessional "employees"? I couldn't find the receipt. I didn't notice the credit until I had arrived at home. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. Would the Christmas policy happen to grant Mercy upon the Christmas return without a Gift receipt for store credit at least? During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. I bought a nice flowy cover and I don't really find it appealing anymore. However my advice to you as my fellow consumers are as follow: All the associates and customers are required to wear masks inside their premises. The company gives the Walter treatment "Get Your Sh*t and Get Out!" In how many days can we return the product? The people waiting behind me where not happy as well. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. Why can't Ross honor a legitimate mistake. Ross uses a 3rd party refund verification system and tracks your returns by using your ID. Hours vary by store location and time of year. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. A day hasn't passed by. The cashier didn't know, or wouldn't tell me the reason for entering my private information. Why can they not do the same thing as Burlington? So unprofessional!. Web: city car driving simulator 4. ross return policy clearance items. Continue with Recommended Cookies. I am sorry to say that I have to disagree to this policy. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. We will explain how you can request a return in both cases. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. 2) keep your receipts have all ross receipts in one place Still, where is my $2.24 or $2.25 tax return?!?! To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. We encourage you to share your experiences in the comments section below. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. I walked over the Ross by my work. You DO NOT need to return items to the same Ross store where you bought them. WHAT!!! My experience for buying at ross wasn't good at all. Coverage provided by 3rd party carriers may be acceptable if the policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover . If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. Now I know the reason all my neighbors do not want to visit that store! Consumers need the option of returning an item, or else they would purchase far less products. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? The customer service in this store is so bad and there is usually only one person running a register!! I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). Is a Ross Dress for Less catalog available? I always keep my receipt. I am very disappointed with my experience. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. That will help if necessary. MCTR debit card payments will be mailed to the remaining eligible taxpayers. Response was yes they should but sorry. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. Really the worst experience ever! Swimwear and lingerie should be returned with the original ticket attached. Assocyou suck. Items returned without a Ross tag are very hard (if not impossible) for employees to process. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. How can a cashier and manager tell me what I purchased. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. I wanted to know the same thing is there a time limit? Obviously it doesn't have price tag but some other tag. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. If the tags are missing and no receipt, NO REFUND. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. Email*. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". Key takeaways. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. Being mean and nasty to Ross employees does not mean you will get what you expect either. Other stores with very competitive prices that don't give you a hassle for 5 days. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. The store cannot sell the item to anyone else - they lose the money. I did not purchase a floral pattern dress. Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. i have my receipt for 2 handbags, brand new condition still w/tags on. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I have returned items before, with the receipts, and have had no problems. Went to return a pair of shoes without a receipt. Having a receipt will marginally increase the chances of your return request getting accepted. You DO NOT need to return items to the same Ross store where you bought them. Ross has very well trained minimum wage robots. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. They answer my questions without attitude and fold my clothes most times without me asking. When I went to exchange it was 31 days from purchase date. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. I believe you liked the article and found what you were looking for. My mom returned a gift without a receipt. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. I went to return it 2 days later, and they would not allow me. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. Ross accepts returns at their store for most of the items purchased from them. You should have no problem if the rreturned item is still new. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. Warning - do not shop at the Layton Ross store. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. After only having it for one day.really???? It has been very difficult with my health issues. A signature may still be required for returns with a receipt as well. I had to argue with store clerk. Because of their poor return policy, I no longer shop at Ross. The refund will be initiated only if approved by their Refund verification system. Who do I contact about this issue.? I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Horrible Return Policy. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. Never EVER pay with card in Ross, take cash to get a cash back. When this was a duplicate gift it had to be returned. But before i tried to returned them she wanted me to purchase my other items first.