Since it was several years old, I purchased new one, same problem, had it replaced & same. Turned off ANC to see if it will make a difference. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. Disappointed. Poly Studio Room Kits for Microsoft Teams Rooms. Check Price at Amazon. 2. I placed tape over that and it helped greatly. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. Running in to the same issue with my Legend. THANK YOU VERY MUCH! Kindest regards, You could check Teams version from here. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. I have two Voyager Legends and both are bad. 05:53 AM . When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. A talk time voice alert means sensors are working. (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). But Microsoft should fix this or give a setting to switch off this feature/bug. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable I considered it broken and bought a new one. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. @tromesa604. gonzoxxxxx A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! If this setting is off, then you will get an echo, bad sound quality or no . You saved me a new unit or limiting to audio listening only. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics.". https://sciencing.com/denatured-alcohol- same issue here. For the current session, you need to Stop it. 495 For windows versions 20H2 - OS Build 19044.1415 and later: . Click Start, then Control Panel. Mohamad Kabeel. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. I need to be able to run around the office and answer calls and cant. Jean-Franois Carrier When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Apr 7, 2017 by Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. I'm out of warranty and they are offering a discount on a replacement. I have the exact same problem starting from a couple of days. Click on Sound and remain in the Playback tab. The fading issue has only just started in the last week. To mute or unmute your headset, click the headset icon in the System Tray. Since we are using Plantronics headsets we already contacted . Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. 2) The sound duration is very long and the ongoing conference cannot . Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. They have the same microphone issue. I started using it again about 10 months ago, now its failing again. 2. I confirm I also have this on Webex standard web usage. So i am curious about how did you hear it. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. So could you try to change another microphone device to see if it can be reproduced? Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. Please reinstall the Sound driver. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. I'm now very hesitant of buying another Plantronics headset. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. 2. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. To solve it you must connect it via bluetooth, that would be all. /edit: The issue is in a computer app with computer audio. I just applied it. Imagine, you just listen to the meeting and cooking at the same. This sound is annoying. J recently had the same issue, but I'm using a Plantronics headset. Or choose between two EQ settings: Work or Music mode. With mute still on, end the call (either from the device or Lync). Simply download the Plantronics hub (application) on your device. I have tried cleaning microphone with Alcohol and then using compressed air. fkirkland Not great. Naniwayuri 3 yr. ago. I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. All of a sudden, nobody could hear me. My headset is hooked to my phone at the office. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Use VOIP only when choosing Audio Conference Setting. Poly will not acknowledged the issue is probably firmware related barring any better explaination. This is thr second one i bought and same thing. For Example. @gonzoxxxxx. Hi Christina and Pam. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? - MicSim. You dont have to soak the battery side. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. Okay listen up guys, this is important. 2 Activate Bluetooth on your phone and set it to search for new devices. I have contacted other colleagues and they are facing the same issue! This Plantronics has sensor to turn off once I remove it from your ear. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. There isn't any config entry in the settings menu anymore. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. If you were encountering an issue and it is now resolved, please change the post flair to Solved! Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. My phone does not find the headset during a call or while listening to music. 2023 Plantronics, Inc. All rights reserved. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. My problem seems to come from my Plantronics software installed with the Plantronics headset. Then randomly they will go back to working. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Any ideas? Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. The headset is great but the earpiece is a desaster. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. in most companies like mine installing any other software is prohibited. I first though it was Microsoft teams issue. After installation of the software, it adds a windows notification as well that you need to turn off . This is going to be a long post but the bug is quite complicated but also quite annoying. Free shipping for many products! 0 Likes Reply GZawadzki replied to mschlaudraff Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Jul 6, 2018 by I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. I didnt see any response to your challenges, so Ill see if I can help. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. No new developlemt with this issue? Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. Then select properties. 1. BT600). Check for the MS Teams feature request/issue reporting page so you can ask for it. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. My microphone does not work on Cellular phone calls only. If you are still looking for more help, then leave it as is. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Check if your headset is selected as the default audio device on your phone or computer. To unmute the device, click Unmute. Ive reinstalled the software and it seems to randomly work sometimes and not others. Find answers to your questions by entering keywords or phrases in the Search bar above. The other alternative they suggested to me was to join the Teams meeting through a browser. Deal. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. Hopefully Microsoft will address the issue. The turn off the headset for about 5 - 10 secs and turn back on. You can also set mute off alert to tone only. I don't want to play with all the sensor setting, someone might have better luck. Go to your Device Manager (instructions below) and look for the Human Interface Device. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! 4. If I use the laptop default, build in speaker, the issue is gone. So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . Your device should work just fine. Avail 10% OFF Coupon Code. Try this - put a piece of tape over the two holes next to the call button. Before everything worked fine. The following article provides information about the Dell WH3022 Pro Stereo Headset. Ive been using the Savi 8220 headset for over a year now with little issue. Looks like I'm not the only one by far!? From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. A Microsoft customizable chat-based workspace. #3 Make sure compatibility dial is correct. Very annoying for an expensive headset. Sander ten Wolde, Dave Blankenship Alternative - is to disable windows Bluetooth Audio Gateway Service. Thanks for your advice. In my test environment, Teams client did not have the sounds "mute on" or "mute off". Can we please get these settings back? @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. In Teams I try to stay on mute when not talking, so am frequently on and off mute. I dont see the options in the app. Disconnecting it from the laptop then let the phone work perfectly. I can't understand this warning message can't be disabled. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. But then shows that it isnt available not able to connect. Dave Blankenship. I'm relieved I can get it to work, but what utter nonsense to put people through. @lorisvalentini. And though music sounds good in headphone-mode, voice calls are crummy. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. You can check if lowering the headsets volume causes the distortion to disappear. Modify your mute settings in Plantronics Hub for Windows/Mac. Teams call controls on jabra headset not working. Maybe you can check Jabra settings. I could still hear them. 5. i have the same problem exactly like yours but no solution worked for me , are there any advices? We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. This is common with your model and the Plantronics Legend. 10% OFF. Plantronics Headset Auto-Mute Fix Anthony Gerdes. While the call is active, mute the call from the device or Lync. Open the Hub, go to Settings, General. Dave Blankenship. Using computer audio and webex browser app. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? In such a scenario it is even desirable that your headset makes you sure you are muted or not. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. iPhone Settings > Bluetooth > On*. It's a great product, but while i can change volume and mute calls . Hello. My 5200 pairs up with my S7 and my A10e. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. A friend who is a dental technician made me a silicon earpiece based on. Can you tell me how to fix? You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. First thing you do is make call then check to see if the mute is on! Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. A tone means the sensors need to be reset. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? I have the same issue. I, unfortunately, do not have an Opencomm device. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". I try connecting the headset & cell w/no luck. Thanks! Losttexan, Olawale Yussuff @achaz. Why is not developed this option? Teams will still be muted. The technical storage or access that is used exclusively for statistical purposes. Wearing the Voyager 5200, tap the call button to test sensors. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. Probably it also affects another setting, but I have no negative impact. Check to see if the issue still persists. In the System Properties window, click the Hardware tab, and then click Device Manager. Its just disgraceful. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. 2. iMac connected with BT 600 THANK YOU VERY MUCH FOR YOUR KINDNESS! OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. You could try pressing the physical mute button on the headset and see if that works? Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. You can set up a conference call with 4 additional headsets. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Any suggestions? (There are ways to make it visible without it connected but that is outside the purview of this post.) I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. heartbeat927 Jun 14, 2020 by Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. I went through 6 headsets and they just die at some point. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. @freidakirkland, No one has gotten back to me on any of these problems. Any other suggestion? 6. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. I have exactly the same problem, also using Aftershock, it drives me nuts! A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Thanks for this though. Set up a conference call. On my HP ProBook 450 G4 i have the same Problem. Contact us today and one of our friendly Advisors will match you with the right headsets. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! Mute on/off alerts Mute reminder Headset to PC radio link . Maybe this is a known issue they are covering up? Check Price at Amazon. 4. To mute the device, click Mute. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. To unmute the device, click Unmute. I connected by phone (Android) and laptop (Windows 10) via bluetooth . I live in Florida and use this at work, and while working out. If you want to mute the call you can mute it by click on the mute option one time and it will mute the call and clicking it again will un-mute the call. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. So the new one will not be any better. please fix that! How can I correct this? Yes & yes, 3. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call.