Find the answers and while you're at it, tell us how we could do better. Please make sure that your mobile device is turned on and have turned off SMS forwarding function during the activation process if you have subscribed to such service. If you are still using them, please consider setting up Mobile Security Key, which enables you to log on and authenticate transactions more securely and conveniently. The e-Cheque is under clearing process and will not accept any stop request. Select the company and follow the on-screen instructions. on the Personal Internet Banking log on screen. You will need to pay the amount due yourself either: If you need more information, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. However, you can change your Digital Security Device passcode by selecting Forgotten your Digital Security Device passcode? on the log on screen of the mobile app. starting from Step 1 on Verification screen in HSBC online banking) again and ensure you input correct information to generate a valid Security Code. For security reasons, we will request you to change this password when you first logon to the system to view your eStatement / eAdvice. Serial Number is a unique number on the back of the Security Device that is linked to your HSBC Personal Internal Banking profile personally. Click on that select Delete payee, as shown . Your step-by-step guide: Log in to the mobile app. HSBC now offers a name checking service called Confirmation of Payee (CoP). 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. A 'memorable answer' is only needed when you want to log on to HSBC Online Banking to access certain services without using your Security Device / Mobile Security Key. Bill Payee Account No. To change your PIN for the Security Device: 1. Online Banking, phone banking and ATM). Make sure you have the correct account number and associated ATM or phone banking PIN as well as the latest identification document number that you provided when you opened your account. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. 02. You can create a new Bill Pay payee using Personal Internet Banking or the HSBC Mobile Banking App. ), hyphen (-), question mark (? If you are still using them, please consider setting up a Mobile Security Key, which enables you to log on and authenticate transactions more securely and conveniently. Can transfers be cancelled or changed in the mobile app? You can also download the HSBC Mobile Banking App to access Personal Internet Banking via your mobile device. Please make sure you have a valid mobile number and email address registered with us. Account fees (e.g. how to delete mobile banking account. If its after the transaction has gone through, contact the retailer directly to resolve it. No. 7The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. Do I use the same log on details (username and password) for the HSBC Mobile Banking App that I use for Personal Internet Banking? What is the cut-off time for bill payments? 3 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs. This means that the new PIN that you have entered is not safe and could be guessed, i.e. If you've forgotten both your password and security answer, you can, If you're unable to use any of these methods, you can. Manage your credit card by making payments from any bank account, view account activity, including pending card transactions in real-time, sign up for AutoPay and alerts, request balance transfers and more. If a problem arises with your deposit, such as a returned check, we'll send a written notice to your primary address by US mail. You will need to restart the PIN setup process by pressing the green button. Please perform your transactions via ATM, Phonebanking or directly visit our branches. . Go to the HSBC Online Banking logon page, enter your "Username" and click "Continue". DOWNLOAD OUR APPS. e-Cheque is issued and presented in digital form therefore the entire process works electronically. The wording inside the e-Cheque PDF may not be displayed properly if you download it via mobile devices. Enter your account number and any other required information and then tap Continue. Set-up payees*tosend money to them fasterwithout using your Security Device / Mobile Secure Key. (Items 1-44, 49-79 : Retrieve eStatement up to 7 years (84 months) and eAdvice up to 3 months, except item 11,65 & 74-79 eAdvice It can be retrieved up to 12 months, Items 45-48 : Retrieve eStatement up to 2 years (24 months) ), Investments (Retrieve eStatement up to 2 years (24-months) and eAdvice up to 3 months, except item 8 eAdvice It can be retrieved up to 24 months, Item 19 : Retrieve eAdvice up to 12 months), Cards (We will accumulate eStatements up to 7 years (84 months). + Once you've registered for Personal Internet Banking, you'll no longer receive banking and credit card statements by email. The new Security Device for the visually impaired will be released at later phase. Note that any pending or future payments you have set for this payee will be cancelled. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. Same-day Bill Payments scheduled before 4:00pm ET, Monday through Friday (excluding federal holidays) will be processed on that day. If you received a message to contact us,please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. Press the bottom left yellow button to complete the first PIN entry 4. By signing up for this service you can manage your statements and advice messages through mobile or online banking anytime, anywhere. customers who have an eligible HSBC savings or checking account. Payees details cannot be amended, only the transfer limit for each payee can be changed. Do I need my Security Device / Mobile Security Key?". The 'Pay & transfer' tab in the top menu directs you to journeys that allow you to transfer money between both your own and third-party accounts, domestically and internationally, in Hong Kong dollars and other supported foreign currencies. RMB e-Cheque issued by non-Hong Kong residents are for use in Hong Kong only and are not for use in the Mainland China. In addition to the daily sub-limits above, there is a daily master limit of HKD400,000 per customer6for transfers to other non-registered accounts using the three automated banking channels. We're here to help you. Select the recipient you wish to delete by selecting the tick box on the right hand side. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. You'll need to make other arrangements for future payments you still owe. Click My HSBC at the top lef tof the page and select Future dated bill payments. We recommend you add our email address to your address book to solve the problem. Federal Reserve Reg D Transaction Limitations apply. 4. Then, simply enter your account number and select the bill type (if applicable) of the merchant. Simple to use- simple online service registration and automatic registration for newly-opened accounts. This is the name you use for identification when accessing Online Banking. Yes, it is available to all types of credit card except our commercialcards. Press the green button on the bottom right of the device, and hold for 2 seconds. You must be registered for Personal Internet Banking and have downloaded a current version of the HSBC Mobile Banking App. Opens Overlay . Thoughtful reminders- get push notification, email and/or SMS alerts when the latest eStatements are uploaded. These changes will be rolled out in phases and you'll be further notified when these changes are ready for you. We recommend that you check your roaming coverage and charges prior to travel outside of the US. Enter the payee ZIP code. Customer specific information is needed to be input into the Security Device to verify your instruction. That means if your family member or friend has another Security Device for their Personal Internet Banking services, you cannot use their device to generate a Security Code for your Personal Internet Banking service. To keep these records for future reference, you can download the files and save them to your computer. Transfers from HSBC accounts from outside the U.S. may be subject to transfer fees. It aims to protect against Authorised Push Payment scams and reduce the number of payments sent by mistake. Borrowers must meet program qualifications. The merchant will then validate the bill owners information and get their consent. Yes, if your MPF account is your only account. online payments for shares purchased as part of an Initial Public Offering), Other suppliers (e.g. You can make Hong Kong dollar or foreign currency transfer to HSBC or non-HSBC accounts, including overseas accounts, by selecting your desired payment journey from the 'Pay & transfer' tab in the top menu. You can use this service on credit card, loans, mortgages andRevolving Credit Facility. Monday Sunday except 00:00 to 06:00 every Sunday (HKT), 0200 22:00(Monday Sunday), except 00:00 to 06:00 every Sunday (HKT). If you hold the Green button for 2 seconds during the input of customer specific information into your Security Device, all of your input will be deleted. You can change your transfer limit in 'Pay & transfer' from the top menu > 'Settings' > 'Daily payment and transfer limits'. Be sure to place the check flat on the surface and make sure all four corners of the check are visible inside the white and green box. Reception (Mon-Fri, 9am-5pm) +44 (0) 1534 704000 Fax: +44 (0) 1534 704600. ), For transferring funds in foreign currencies or Renminbi to another bank in Hong Kong, free of charge or a service charge of HKD50 will be applied by us, depending on the payment system used by the receiving bank. For enhanced security, please enter a 6-digit PIN. Each eBill record will be retained for up to 24 months, or until you delete it. For more details, please refer to our trouble shooting guide atwww.personal.hsbc.com.hk/securitydevice. The bank will not send a notification when bills arrive. Follow the on-screen instructions If you're a green cardholder with a Personal Internet Banking profile, you can view your eStatements using the app or Online Banking. Your second password should be within 8-30 characters, it may contain letters (A-Z, a-z), and/or numbers (0-9). Select a Payee. While this tool can save you a bit of time when entering yourOnline Banking details, it also makes it easier for others to discover your username and other details. Yes. If you can find your merchant in the pull-down list and supporting bill type, you can enrol. As a leader in online banking security, we are delighted to introduce a new PIN-protected Security Device with enhanced security. Bank-Cert is free of charge for HSBC customers. Payments from your credit card can be scheduled up to 13 days in advance. You may also reset password, security question and answer on the HSBC HK App. ), exclamation mark (! You are not able to generate a valid security code for instruction verification if you do so. To set up the PIN for the new Security Device, please follow the steps below for the first time: 1. 2. Choose "Pay this bill" and enter the amount. Set up a new payee in Personal Internet Banking. Otherwise, you will not be able to log on to HSBC Online Banking. Note: If the Bill Payment falls on a weekend or U.S. federal holiday, it will be processed the next business day. "HSBC" will be displayed afterwards. You can view and download* eStatements up to 7 years (84 months), and eAdvice for the past 3 months. No. The mobile app is available outside of the US, but is dependent on the availability of your mobile service provider's geographical coverage. You will not be able to view the individual details of these transactions. You will receive a secure message within the mobile app or Personal Internet Banking if a bill payment cannot be processed. No more than 60 days. You can schedule a Bill Pay payment up to a year in advance. If you need to cancel your promise to pay, please call us at+852 2269 2444 during office hoursoremail us atcruu@hsbc.com.hk. You need to use Adobe Acrobat Reader to open the e-Cheque PDF file. Select the currency you're sending money in if it's different to the default. When the screen prompt for a "PIN", enter your 4-6 digits self-defined pre-set PIN number using the keypad. is not responsible for these charges. No. When you enable Touch ID log on, any fingerprint stored on your device now or in the future can be used to log on to the mobile app. It is valid for 1 year from the date of registration. We offer two log on options for HSBC Online Banking to give you greater flexibility and convenience. We will continue to add features and services to the mobile app in the US. All customers who have eligible savings accounts or current accounts are eligible to use the e-Cheque Deposit Service. For payments made via Online Banking, youll need to settle bills in HKD. You can select up to five to pay multiple bills. You must enter the Security Code to access services under the "Security Device Logon Mode", such as securities trading and transfer to non-registered accounts. For your credit card account or investment account, you can view transactions for the last 60 calendar days. Select a bill payee from your existing payee list. Deposit amount limits may apply. To avoid missing eStatements and eAdvice, update your email address via the HSBC HK Mobile Banking app or HSBC Online Banking at anytime. We recommend you schedule your bill payments at least five business days before a payment is due. There are 2 ways to register a third-party account to "My Payees". 5. For the best experience we recommend: Although our Online Banking pages are built to meet all relevant web standards, using some older web browsers may cause minor display errors or prevent you from completing tasks online. For 'New Payee' refer to the section 'To New Payees (another account in HSBC or other banks in Hong Kong, or overseas)' for amending the daily transfer limit. Effective 1 April 2020 for all other Personal Internet Banking customers. / Other Identification Document no. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. More eStatements and eAdvices will be made available by phases at a later stage. You can do it in minutes through Online Banking or through our App by selecting 'Move Money', then choosing the account you want to send money from followed by 'New person or small business'. Due to security reasons, you can ONLY reset your PIN before logging on HSBC Online Banking by answering the security question(s) correctly. Other special characters will not be accepted. You'll also be contacted by our collector regarding your overdue account. 6. You can use the account number at the bottom of your Super Ease card, not your Visa card number. Deposit amount limits may apply. Your step-by-step guide: 01. All eStatements and eAdvices are in Portable Document Format (PDF). Scroll to the bottom of your list of payees and select Add a new bill payee. For any problems in online access , please contact our Customer Services : Once you are back online check your account balances and transaction history. What is HSBC Mobile Check Deposit and how does it work? For any issues, chat online with us for immediate assistance. You will have to promise to pay the full overdue amount. If you don't fulfil your promise to pay, you won't be able to use the Pay Soon feature in the next 30 days. Timely and convenient- access your eStatements anytime, anywhere once they are uploaded. Log on to Personal Internet Banking. Yes, but it depends on the merchant. Yes, you can choose to manually input the amount you want to pay now or simply select the overdue amount. However, you can cancel or change a bill payment when you log on to Personal Internet Banking through your computer or laptop. The calendar will present you with the earliest deliver by date available. As a result, you can only use this individual Security Device, to access your HSBC Personal Internet Banking services. You can't proceed with the option because you might : i) have missed your promised due date once in the past 30 days, ii) already have an active promise on your account, The amount won't be deducted automatically from your account. Note: For ATM service, we consider any accounts not linked to your ATM card to be non-registered third party accounts. You will be presented a Review screen with your payment details. Self-service is offered as an additional service. You'll need to provide your bank account number, ATM PIN and identification document number that you've maintained in our bank record. Instructions will be effective in two working days when submitted after 9pm from Mon to Fri or 6pm on Sat or on Public Holiday. 3. Please note, you do not need to register to apply online for an HSBC Personal Loan, TravelSurance, HomeSurance or AccidentSurance cover. If you do that then please follow the deleting a . Once logged in, select 'Pay and transfer 'from the quick links menu. Once youve set up your payee, you can use the HSBC Mobile Banking App to pay a bill or schedule a one-time payment to that payee. There is no daily limit for the number of issued e-Cheques, but the amount of issued e-Cheques is subject to your daily transfer limit of non-registered accounts viaOnline Banking. You will see a confirmation screen with your payment details. If the Security code disappears, simply follow the instructions on the screen of HSBC online banking to generate the Security Code with your Security Device again. Please click. repeating or sequential numbers (e.g. Home Equity products are not included. (Enter last 8 numeric only), Passport no. 9. 10For enhanced security, please enter a 6-digit PIN. When you make a one-off payment, set up a new regular payment or amend an existing payment, CoP lets you check you're paying the right person or business. To delete a payee, you can find them under 'Pay & transfer' from the top menu > 'Manage payees . "HSBC" will be displayed afterwards. Call Customer Services on(852) 2233 3000. Yes. Any e-Cheque deposit after the cut-off time will be processed on the next working day. HSBC is committed to protecting the security of our HSBC Online Banking customers. Cheque presented in Guangdong Province and Shenzhen. It allows you to transfer money between your own HSBC Hong Kong dollar accounts immediately. Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Enter the amount you want to pay. If you are transferring from your HSBC checking account and your available balance does not have enough money, your Bill Payment(s) will not be completed. *Transfers completed on a business day from your Credit Card or Select Credit accounts after 4pm ET, or on a Saturday, Sunday or federal holiday will be processed within two business days, but will be reflected immediately in your available credit. You can perform immediate transfers* between your HSBC checking, savings, credit card and/or line of credit accounts in the mobile app. However, at the time being, we are only able to provide the previous type of security device to these customers. You must write mobile check deposit and the date on the front of the check, and save it for 90 days. You can only change your username by cancelling your existing Personal Internet Banking registration, waiting two working days, then re-registering with a different username. 7. OCBC Pay Anyone is currently available on iPhone and Android smartphones. Set up and manage future-dated or recurring payments*. Face ID is supported on iPhone X (and any future iPhones with Face ID capabilities). Camera-in device required to be able to utilize HSBC Mobile Check Deposit. For green cardholders, if you uncheck the account for online access, your eStatement will be sent to your designated password-protected email address. This environmentally friendly service helps you cut paper clutter. Do not allow anyone else's fingerprints to access your mobile device if you choose to enable fingerprint scanning to log on to the mobile app. If you're wiring money to company or person at a U.S. bank, follow these instructions for adding a payee. You'll also need to have Cookies and JavaScript enabled on your browser. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form' [PDF], Transfer within HSBC - Hong Kong dollarand renminbi bank account, Transfer within HSBC - credit card account, Transfer within HSBC - foreign currencies, Transfer to other participating local banks or Stored Value Facilities (SVF) operators using FPS Hong Kong dollar and renminbi, Transfer to other local banks - foreign currencies and renminbi (via RTGS). When you've finished usingOnline Banking log off from the service then close your internet browser. Who is eligible to use mobile check deposit? Select the payee you'd like to delete. Refer to the "Service Fees" section under "Frequently Asked Questions" for full details. Learn more. We have detected your browser is out of date. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. To Add a Payee in the Mobile App: Tap Move Money in the Navigation Bar. If you think you won't be able to meet your promise to pay date, please contact us for more financial help. All e-Cheques must be issued as non-negotiable and must be sent to the account payee only. This is a useful feature if you transfer regularly (for example, paying school fees) to the same third-party account. Please go to Pay & transfer > Manage payees / payments > View / delete future dated payments page on Online Banking, find "" symbol to the right of your instruction, then delete existing instruction and place a new one. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. App Store is a service mark of Apple Inc. HSBC Credit Cards are issued by HSBC Bank USA, N.A., subject to credit approval and may require a U.S. HSBC checking account relationship. It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. "NEW PIN CONF" will be displayed for 2 seconds if the PIN is successfully inputted. This video shows how to delete a payee quickly and easily in Barclays app. Hold the bottom right green button for 2 seconds to turn on the Device 2. To report a Bill Pay issue,chat with us. If the mobile app does not recognize my fingerprint or face, can I still log on? You then submit the transaction to HSBC through the mobile app and we will process the check. No. Payee is now removed. You can use a combination of numbers and letters. Just select the account you want the check deposited into and enter the amount of the check. Sep 15, 2018 @HSBC_UK please could you advise how I remove an old payee account details from my mobile app? If the certificate is invalid, please download the latest Adobe Acrobat Reader and load the latest trusted certificate from Adobe server (Adobe Reader -> Edit -> Preferences -> Trust Manager). Discover an ever growing range of services and features on the app to make your banking more convenient. Make sure to write 'mobile check deposit' and the date on the front of the check, and save it for 90 days. For Hong Kong, there is no particular meaning or function associated with this design. Once youve set up your new payee, youll receive an email confirmation. Can you delete a payee? You can find it under 'To account' selection, when you perform 3rd parties account transfers/ payments. If you wish to transfer to your payees instead, please go to 'Pay & transfer' on the top menu to select your desired payment journey. Discounts can be canceled or are subject to change at any time and cannot be combined with any other offer or discount. If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). You cannot change scheduled bill payment. Choose a payee from potential matches or add manually. In the To section, select the Bill Payments option. Yes. If the e-Cheque has not yet given to the payee, you should delete the e-Cheque file and issue a new e-Cheque. Upon receipt of an e-Cheque, you (as Payee) can upload (deposit) the e-Cheque file through any of the following channels: Please watch the demo for instruction to deposit your e-Cheque. Log in to the mobile app. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. You'll be asked to enter 3 characters of your password randomly when you log on. If you can't find the payee you're searching for, please log onto Personal Internet Banking on a web browser to add the payee manually. Foreign currency exchange rates and local country limitations may apply. You can also use the following special characters: the at sign (@), period (. Please restart the PIN setup process and choose another 4-6 digits PIN. Funds deposited may not be immediately available for withdrawal and will be made available based on the Funds Availability section of the Rules for Consumer Deposit Accounts. If they want to receive these, they will need to register for eStatements and eAdvice. No, For example, 'Both to Sign' joint accounts are not accessible through Online banking. Your username is the name you use for identification when logging onto Online Banking and to protect your security choose one that you don't use for any other site. Tap the Action Button in the Navigation Bar. After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. You should only enable Touch ID if you are the only person who has registered fingerprints on your device. Payments scheduled after4:00pm ET will be processed the next business day. Updating your browser to the latest version should resolve these issues. The same bill account number is allowed a maximum of five enrolment requests, no matter whether it is within the same bank or different institutions. For every HKD50,000 local securities trading turnover, 200 free quotes will be added to your free real-time stock quote count in the first seven working days of the next month. We also recommend contacting your wireless service provider to have your device deactivated. Your username should be 5-76 characters. Select the Delete button to the right of the payee you'd like to delete. You'll then be requested to input a SMS verification code sent by us for verification. Open the app and accept the T&Cs. No, we will no longer send you paper copies of these files. with 8 or more digits, Transfers (to yourself or to registered accounts), Global View (HSBCJade/Premier/One customers only), Equity Linked Investments and Structured Notes. Yes, you can apply for the same request for both your primary andsupplementary card. RMB cheque cross border settlement to pay for the acquisition of consumer goods and/or services within Guangdong Province (including Shenzhen) is up to a daily accumulative payment limit of RMB80,000 (applies to paper cheque and e-Cheque). You can also set up an immediate transfer, a future dated payment or a recurring payment. 1. The 6-digit password appears on the LCD screen of the Security Device for your input into the screen of Online Banking. Customers who choose to receive any paper statement during a calendar year may be subject to the Paper Statement Service Annual Fee. Once you've cancelled the service, we'll send you statements and advice slips by post. You must schedule your payment in advance of the payment due date. No. Log on to Online Banking to terminate the service. Secured platform- single secured platform for various account statements and advices. Then you will need to provide the following details: destination sort code (6 digits) destination account number (usually 8 digits) destination account name Please refer to our fees page for fees associated with our online services. ), hyphen (-) and question mark (?). Click on 'payments' 04. Cross-Border Disclosure. Within the Useful links bar, click Bill payments. For more information, please see ourSupported Browsers page. You will only need your Security Device / Mobile Security Key to increase a payee's transfer limit. Make a transfer to a new payee by account no, mobile number, email address or FPS Identifier HSBC Bank USA, N.A. Are there fees for using mobile check deposit? 03. You will have the opportunity to: What type of mobile devices support the HSBC Mobile Banking App? Otherwise, please call us to request for a replacement with a PIN-protected Security Device. In the More column, select Delete to cancel the Bill Payment. Yes. account number) into the device to generate a Security Code. HSBC U.S. residential mortgage loan with an original loan amount of at least $500,000, not an aggregate of multiple mortgages. The squares are unique design of the device which may be used by HSBCOnline Banking in other countries/regions. Member FDIC. However, some transactions can only be processed during certain hours: To use Online Banking from a computer, you'll need an internet connection and a popular browser installed like Microsoft Edge, Firefox, Chrome or Safari.