1. If I specifically specified a certain date for delivery then I expect to receive it on that day, not before. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. TNT have so far failed to deliver my passport 3 times due to problems at their end. Have tried SIX times now to have the passport redelivered without success. Can't find your P2G reference number? Really distressed. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. tracking page. Track your item News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Companies can ask for reviews via automatic invitations. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. 12 hour delivery window!! 0. You will be able to track your passport delivery by clicking on the link and entering your post code and PAN number which is the reference number quoted on your SMS message. Where is it. I don't know why Home Office would partner with such an awful courier. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. The company recorded sales of 6.91 billion in 2015. The delivery staff did not use any intercom. When is Eurovision and how do you get tickets? November 8, 2021 at 8:51 pm Have now signed the Change.org petition for the Govt to change it's delivery partner. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. Premium Delivery Option; If you chose Premium Delivery, TNT will contact you to schedule a date and time for delivery. beta TNT-owner FedEx, which distributes new. Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. Premium Home/Office Delivery; If you choose to receive your passport via premium home/office delivery, you will receive payment instructions in the email sent to you once your passport reaches the TNT/FedEx office. We do this for your security. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! My passport was apparently printed and sent on Tuesday 15th but I have not heard anything from TNT since and I am unable to see anything on the TNT tracking page with regards to where my passport is. But I haven't received it yet. The email that told me about the passport didn't include a tracking number annoyingly. Even though my address clearly states number 9. Your feedback is important and will help us make improvements. I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). We also use cookies set by other sites to help us deliver content from their services. Passport delivery by TNT DrJ Full Member Just applied for a new passport. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. (This is where the backlog is). Get TNT's shipping costs and shipping times for shipping from or to . When they send the text the passports are printed and ready to be sent out. One time I schedule a weekday but they came a day earlier so that I missed again my passport. Why does HM passport office use a firm with such low rating to deliver an important item. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Then I received an email that they failed to deliver. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. You can change your cookie settings at any time. Told by who??? I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. tried to deliver my passport - they tried this 3times, they didnt even ring my doorbell or knock even tho i was sat waiting for them. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. It says its being delivered on 19th (Sat). Rubbish service. Got an update that my passport was dispatched/sent off yesterday (15th March) said that it would take a few days to get tracking from TNT and delivery. The courier left without even ringing the bell. Rip-off websites are charging for free travel forms. Collection . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. TNT said that a surge in passport applications as Covid-19 restrictions were eased had caused a backlog. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Have been staying home whole day. Meanwhile,. Cookie Notice I have had to rearrange a delivery THREE TIMES to attain a BRP, yet I have still not got a hold of my BRP. text/email from TNT or the tracking works. TNT Express Tracking Details. Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. This petition starter stood up and took action. Awful service. This can be either a 9 digit number, if you used the Check & Send service through the Post Office, or a 10 digit number if you applied by post. show previous quotes. Worst company for delivery! With TNT tracking, youll be able to keep an eye on the whereabouts of your parcel every step of the way. If you are reading this now and you have started worrying after reading the other reviews, do not despair, as you might have a positive experience like me! Well send you a link to a feedback form. Will I need a booster shot to travel in 2022? Change Delivery Options. VideoThe man facing 291 years in jail, Stanley embarks on a whirlwind tour VideoStanley embarks on a whirlwind tour. We use some essential cookies to make this service work. Shipment number Customer reference. 3) why TNT have been allowed to continue failing to deliver our passports and not bring in another courier service to take over. This is criminal, the driver didn't even ring the door bell but took a photo of the door and lied saying no one was in when I was specifically waiting for my parcel all day. Just unbelievable, l don't know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. Is it lost. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes I have chased and been told it would be delivered yesterday and then today. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. 2) why TNT'S failure has not been looked into by the government. Give me another 30 minutes. Youll find your passport application reference in the confirmation email. I shouldn't have to chase it every day very unreliable. TNT service sucks! But I just kept checking tracking on the TNT tracking page with my postcode and passport application number as the reference. How can parents appeal over school places? You can track your application immediately if you applied online and your application reference begins with PEX. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! Send this to your employer or landlord via email. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Domestic shipments are traceable online using the Track n Trace shipping tool, where customers or recipients must enter the consignment number or customer reference number on their accompanying paperwork or booking confirmation. ', In most cases travellers will depend on the flexibility of their booking. :). I had this issue earlier in the year before I discovered how to establish my tracking number. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. The tracking information was the most frustrating issue, each time the reason stated that the reason was due to the customer requesting another date. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. written by Warefk158 on 19/06/2021. You can find these on your confirmation e-mail sent at the time of booking. 1. There is no cost to change your pick-up location. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool.